Emily Beard
Sulphur,LA
Summary
Customer/Client focused professional with experience in housing programs, leasing processes, and tenant support. Skilled in rent collection, compliance documentation, and customer service, with a proven ability to handle high-volume transactions and resolve conflicts effectively. Strong communication and organizational skills with leadership experience.
Overview
4
4
years of professional experience
Work History
Housing Specialist
Sulphur Housing Authority
01.2025 - Current
- Manage a portfolio of subsidized housing units, overseeing tenant leasing, rent collection, and lease compliance.
- Conduct property inspections, coordinate maintenance requests, and ensure units met HUD and local housing standards.
- Build strong relationships with tenants and landlords, resolving disputes and ensuring a positive rental experience.
- Prepare and review lease agreements, renewals, and program documentation to maintain compliance and occupancy goals.
- Handle tenant intake, eligibility, and leasing processes, ensuring accurate and timely completion of all paperwork.
- Guide applicants through the leasing process, from showing available units to signing lease agreements.
- Assist tenants with renewals, re-certifications, and move-in/move-out procedures.
- Partner with property owners to advertise units, reduce vacancy rates, and maintain occupancy levels.
Daycare Teacher
Glad Tidings Preschool
07.2024 - Current
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Service Cashier
Billy Navarre
08.2023 - 03.2024
- Handled payment processing, billing, and account reconciliation with accuracy and attention to detail.
- Delivered excellent customer service by assisting clients, resolving concerns, and ensuring a positive experience.
- Managed high-volume transactions efficiently while maintaining compliance with company policies.
- Coordinated with multiple departments to streamline workflows and improve client satisfaction.
Shift Manager
Dunkin' Donuts
04.2021 - 07.2023
- Supervised employees and delegated tasks to maintain efficient daily operations.
- Resolved customer concerns promptly, ensuring a positive service experience.
- Handled cash deposits and balanced registers with accuracy and accountability.
- Trained and coached new staff, reinforcing strong service and teamwork standards.
Education
Highschool Diploma -
Parkview Baptist
Sulphur, LA2023
Skills
- Tenant Management
- Leasing
- HUD/Section 8 Compliance & Documentation
- Customer Service & Resident Relations
- Conflict Resolution & Problem Solving
- Rent Collection & Payment Processing
- Property Inspections & Maintenance Coordination
- Staff Supervision & Training
- Time Management & Multitasking
- Financial Accuracy & Cash Handling
Timeline
Housing Specialist
Sulphur Housing Authority
01.2025 - Current
Daycare Teacher
Glad Tidings Preschool
07.2024 - Current
Service Cashier
Billy Navarre
08.2023 - 03.2024
Shift Manager
Dunkin' Donuts
04.2021 - 07.2023
Highschool Diploma -
Parkview Baptist