Emily Beasley
Long Beach,MS
Summary
Detail oriented night auditor, seeking a new and challenging work role. Hard worker with a desire to learn new skills. Builds rapport with guests via empathy and integrity.
Overview
19
19
years of professional experience
Work History
Night Auditor
Centennial Plaza
Gulfport, MS
07.2019 - 01.2022
- Completed late check-ins and directed guests to rooms and facilities.
- Assisted day staff by completing daily computer backups, virus checks and program updates.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Set up and entered all financial data into spreadsheets using Microsoft Excel.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed up to 63 guest accounts daily.
Night Auditor
Hyatt Place Biloxi
Biloxi, Mississippi
05.2018 - 07.2019
- Completed late check-ins and directed guests to rooms and facilities.
- Efficiently resolved guest complaints and ensured that issues were addressed promptly.
- Monitored facility security for guest and personnel safety.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Set up and entered all financial data into spreadsheets using Microsoft Excel.
- Controlled cash and credit card payment transactions at front desk.
- Balanced hotel accounts and resolved discrepancies.
- Managed up to 179 guest accounts daily.
Night Auditor
Best Western Plus
Gulfport, Mississippi
12.2013 - 10.2017
- Completed late check-ins and directed guests to rooms and facilities.
- Efficiently resolved guest complaints and ensured that issues were addressed promptly.
- Monitored facility security for guest and personnel safety.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Set up and entered all financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Controlled cash and credit card payment transactions at front desk.
- Managed up to 173 guest accounts daily.
Cage Cashier
Island View Casino
Gulfport, MS
10.2010 - 05.2011
- Verified individual amounts of loose coin and bundled paper money.
- Issued gaming coins and tokens to customers for cash.
- Performed check cashing for customers based on company policies.
- Handled more than $300,000 in cash daily.
Assistant Store Manager
Goco's Convenience Store And Deli
Waveland, MS
09.2008 - 02.2009
- Engaged with customers in sincere and friendly manner.
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Communicated clear expectations and goals to each team member.
- Strategically scheduled at least 20 team members to maintain optimal staffing levels at all times.
Count Team Member
Grand Casino Gulfport
Gulfport, MS
03.2001 - 03.2006
- Copied, logged and scanned supporting documentation.
- Verified data integrity and accuracy.
- Performed mechanically assisted count of slot and table games revenue.
- Recorded all counts accurately and ensured every count member signed every document for auditing.
- Handled between $1,000,000 and $6,000,000 in cash daily.
In Bound Sales Telemarketer
Oreck Call Center
Long Beach, MS
03.2005 - 01.2006
- Entered details such as payments, account information and call logs into computer system.
- Responded to customer requests via telephone and email.
- Verified data integrity and accuracy.
- Converted up to 75 calls daily, to product sale, or at least request for catalog.
- Handled up to 30 calls per day to address customer inquiries and concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
Office Clerk
Jitney Jungle
Gulfport, MS
11.1996 - 03.2001
- Greeted customers and visitors in-person and via telephone calls.
- Established data entry priorities, sorted data and entered accurately
- Prepared documents in Word and Excel.
- Balanced all cashiers' registers as their shifts ended.
- Handled as much as $30,000 in cash, daily.
- Provided clerical support, addressing routine and special requirements
- Checked documentation for accuracy and validity on updated systems
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction
Education
GED - undefined
Long Beach High School
Long Beach, MS2003
Skills
- Auditing
- Financial statements
- Bookkeeping
- Guest services
- Data Entry
- Billing
- Proofreading
Timeline
Night Auditor
Centennial Plaza
07.2019 - 01.2022
Night Auditor
Hyatt Place Biloxi
05.2018 - 07.2019
Night Auditor
Best Western Plus
12.2013 - 10.2017
Cage Cashier
Island View Casino
10.2010 - 05.2011
Assistant Store Manager
Goco's Convenience Store And Deli
09.2008 - 02.2009
In Bound Sales Telemarketer
Oreck Call Center
03.2005 - 01.2006
Count Team Member
Grand Casino Gulfport
03.2001 - 03.2006
Office Clerk
Jitney Jungle
11.1996 - 03.2001
GED - undefined
Long Beach High School
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