Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Amanda Doucette
Open To Work

Amanda Doucette

Norfolk,VA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Night AuditorOffice ManagerCall Center RepresentativeAdministrative AssistantBehavior Technician

Work Type

Full TimePart TimeContract WorkGig WorkConsultingSeasonal Work

Location Preference

RemoteOn-SiteHybrid
Location: Norfolk, VA, US
Open to relocation: No

Salary Range

$14/hr - $1000/hr

Summary

Employment gap 2023-present

Took those years to stay home and raise my small children. Now they are off to school and im eager to get back to work.

Adaptable Customer Service Professional with a proven record of resolving 15 customer inquiries daily and maintaining a 95% satisfaction rate.

Overview

9
9
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification

Work History

Night Auditor

Red Roof Inns, Inc.
Portsmouth, VA
03.2019 - 10.2023
  • Closed books and conducted precise audit to ensure accurate financial reporting
  • Managed front desk operations, greeted guests, and facilitated seamless check-ins
  • Checking in guests
  • Resolved guest complaints independently to enhance customer satisfaction
  • Cleaning main areas

Office Manager

Advanced Glass Tinting
Norfolk, VA
07.2017 - 10.2019
  • Answering all customer inquiries
  • Provided accurate quotes to ensure customer satisfaction and informed decision-making
  • Booking and confirming appointments
  • Processed weekly employee payroll to ensure timely and accurate compensation
  • Issued handwritten receipts for customer transactions to maintain clear financial records
  • Running social media pages
  • Office manager at a local small business.

Crew Trainer

McDonald's
Ellsworth, ME
10.2018 - 03.2019
  • Trained new crew members on service protocols and food preparation techniques.
  • Trained new crew members to ensure smooth onboarding and integration into team
  • Supervised daily operations to ensure compliance with health and safety standards.
  • Coordinated team shifts to maintain optimal staffing levels during peak hours.
  • Supported team operations by fulfilling multiple roles as needed

Call Center Representative

Media Communications Corporation
Virginia Beach, VA
05.2018 - 12.2018
  • Managed customer inquiries across multiple communication channels.
  • Utilized skills in sales, customer service, typing, and managing multiple phone lines to enhance customer interactions and support fundraising efforts.
  • Provided product information to enhance customer understanding and satisfaction.
  • Resolved technical issues using company-specific software and tools.

Housekeeper

Anna's quietside cottages
Southwest Harbor, ME
03.2015 - 10.2017
  • Cleaned all cottages efficiently to ensure guest satisfaction.
  • Maintained cleanliness and organization in guest cottages and common areas.
  • Performed laundry duties, including washing, drying, and folding linens.
  • Restocked supplies such as toiletries and cleaning products regularly.

Education

Business Administration - Some college

Ellsworth Community College
Ellsworth, ME

High school diploma or GED -

Skills

  • Customer service
  • Conflict resolution
  • Auditing
  • Communication skills
  • Upselling
  • Cash Handling
  • Computer literacy
  • Multiline phone systems
  • Working with people with developmental disabilities
  • Payroll
  • Basic math
  • Typing
  • Management
  • Negotiation
  • Active listening
  • Organizational skills
  • Time management
  • Math

Certification

Driver's License

Timeline

Night Auditor

Red Roof Inns, Inc.
03.2019 - 10.2023

Crew Trainer

McDonald's
10.2018 - 03.2019

Call Center Representative

Media Communications Corporation
05.2018 - 12.2018

Office Manager

Advanced Glass Tinting
07.2017 - 10.2019

Housekeeper

Anna's quietside cottages
03.2015 - 10.2017

Business Administration - Some college

Ellsworth Community College

High school diploma or GED -

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Amanda Doucette