Emily Begley
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations, adept at working effectively unsupervised, quickly mastering new skills, and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Maintenance Advocate
HEARTLAND PAYMENT SYSTEMS
JEFFERSONVILLE, IN
01.2022 - Current
- Review and confirm equipment type or software version for point of sale and build coordinating processing files to comply with client's processing needs
- Address and resolve assigned teammate, partnering sales, and client queries, provide written and verbal responses to internal and external communications
- Utilize various online systems to review and interpret merchant data, and complete every task.
Debit Card Support Analyst
HEARTLAND PAYMENT SYSTEMS
JEFFERSONVILLE, IN
03.2018 - 01.2022
- Research, investigate, and action unmatched Pin Debit chargebacks and card transactions; perform financial adjustments to cardholders or merchants as necessary to resolve exception activity
- Address and resolve assigned customer queries, provide written and verbal responses to internal and external communications
- Monitor mailbox and maintenance ques and complete projects and tasks within provided time frames
- Track and prepare reports to validate, resolve, and clear discrepancies
- Utilize various online systems to review and interpret merchant data; train and educate merchants to better understand the Pin Debit Industry and comply with network standards.
Finance Support Advocate: Tax Team
HEARTLAND PAYMENT SYSTEMS
10.2016 - 03.2018
- Investigated and resolved unmatched IRS/legal name merchant processing accounts; corrected and provided updated 1099-k forms
- Reviewed incoming mail for state and federal tax levies on processing accounts
- Collaborated with leadership teams to identify and resolve product, process, and system issues and failures.
Boarding Analyst
HEARTLAND PAYMENT SYSTEMS
- 10.2016
- Reviewed card processing packets for required documentation, entered account data into the boarding system, communicated with sales associates and clients for any additional required documentation
- Verified merchants federal tax id and legal business name, matched IRS database, and alerted sales associates and clients of mismatches.
Customer Advocate (Petro and Regional Support Team)
11.2008 - 03.2014
- Assisted merchants with equipment functionality, research settlements, deposits, and all other inquiries; troubleshooted as needed while accurately notating accounts
- Trained and expert on all programs/platforms: VAPS, NWS, Chockstone, Prepaid Services, OneCardGivesBack, and The Retail Equation
- Maintained all shared group folders and completed all requests for the help desk
- Subject matter on all Heartland Payment Systems services; welcomed new merchants to Heartland and promoted products and services
- Trained teammates and field representatives on E3 issues and escalations.
Payroll Boarding Advocate
03.2014
- Assisted staff and clients with boarding accounts, paperwork, and processing questions
- Monitored and maintained the shared group folder, documentation, and online knowledge base
- Verified accounts contained correct federal, state, and business requirements to complete the boarding process.
Education
Associates Degree of Applied Science - Interior Design
Louisville Technical Institute
Louisville04-1998
High School Diploma -
Austin High School
Austin, IN05-1996
Skills
- Client engagement and retention
- Collaboration with leadership teams to identify and resolve issues and improve processes
- Excellent communications skills across all platforms of correspondence - face-to-face, email, and phone
- Resource Management
- Research Proficiency
- Attention to Detail
- Creative and Critical Thinking
- Discovery and Document Review
- Collaboration and Teamwork
- Adaptability and Flexibility
- Professionalism
- Reliability
- Deadline Adherence
- Time Management Abilities
- Continuous Improvement
Websites
Activities
I'm lead signer in 2 bands. One band is a mix of classic rock, the other is a hodge podge of songs ranging from 60's to today. I also write songs, like to arm-knit scarves, jog, and bake.
Timeline
Maintenance Advocate
HEARTLAND PAYMENT SYSTEMS
01.2022 - Current
Debit Card Support Analyst
HEARTLAND PAYMENT SYSTEMS
03.2018 - 01.2022
Finance Support Advocate: Tax Team
HEARTLAND PAYMENT SYSTEMS
10.2016 - 03.2018
Payroll Boarding Advocate
03.2014
Customer Advocate (Petro and Regional Support Team)
11.2008 - 03.2014
Boarding Analyst
HEARTLAND PAYMENT SYSTEMS
- 10.2016
Associates Degree of Applied Science - Interior Design
Louisville Technical Institute
High School Diploma -
Austin High School
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