Summary
Overview
Work History
Education
Skills
Timeline
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Emily Birkenshaw

Madison Heights

Summary

Organized Patient Service Representative 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

Beaumont Urgent Care
02.2022 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Took copayments and compiled daily financial records.
  • Used Epic Software to schedule appointments.
  • Built and maintained positive working relationships with patients and staff.

Cook/Cashier Team Lead

Firehouse Subs
11.2018 - 02.2022
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Increased customer loyalty and retention.

Education

Lamphere High School
Madison Heights, MI

Skills

  • HIPAA Compliance
  • Patient Care and Confidentiality
  • Customer Service
  • Multi Tasking
  • Organized
  • Reliable and Trustworthy
  • Strong Problem Solving Skills
  • Attentive Learner
  • Insurance Verification

Timeline

Patient Service Representative

Beaumont Urgent Care
02.2022 - Current

Cook/Cashier Team Lead

Firehouse Subs
11.2018 - 02.2022

Lamphere High School

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Emily Birkenshaw