Summary
Overview
Work History
Education
Skills
Timeline
Generic
Emily Bishop

Emily Bishop

Lancaster,PA

Summary

Accomplished Office Manager known for developing efficient processes and fostering strong customer relationships. Expertise in team supervision and complaint resolution, ready to leverage skills to drive service excellence and operational success.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Sweetish Candy
Lancaster, PA
04.2026 - Current
  • Managed customer inquiries through phone, email, and chat to enhance customer satisfaction.
  • Resolved escalated customer complaints promptly and professionally.
  • Implemented feedback systems for continuous improvement of services.
  • Collaborated with fulfillment services to streamline order processing and improve service delivery.

Office Manager

Sweetish Candy
Lancaster, PA
02.2024 - Current
  • Coordinated scheduling and appointments for staff and management meetings.
  • Developed and maintained filing systems for important documents and records.
  • Assisted in onboarding new employees by providing training on office procedures.
  • Organized company events to enhance team collaboration and morale.

Service Manager

Decades
Lancaster, Pennsylvania
08.2019 - 08.2023
  • Developed and implemented service improvement strategies for efficiency.
  • Coordinated schedules and resources to meet customer demands effectively.
  • Supervised and trained team members in customer service protocols.
  • Conducted regular staff meetings to discuss performance and expectations.

Education

Bachelor of Science - English Education

Millersville University of Pennsylvania
Millersville, PA
05-2022

Skills

  • Customer service
  • Client relationship management
  • Complaint resolution
  • Feedback implementation
  • Team supervision
  • Order processing

Timeline

Customer Service Manager

Sweetish Candy
04.2026 - Current

Office Manager

Sweetish Candy
02.2024 - Current

Service Manager

Decades
08.2019 - 08.2023

Bachelor of Science - English Education

Millersville University of Pennsylvania
Emily Bishop