Accomplished Office Manager known for developing efficient processes and fostering strong customer relationships. Expertise in team supervision and complaint resolution, ready to leverage skills to drive service excellence and operational success.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Sweetish Candy
Lancaster, PA
04.2026 - Current
Managed customer inquiries through phone, email, and chat to enhance customer satisfaction.
Resolved escalated customer complaints promptly and professionally.
Implemented feedback systems for continuous improvement of services.
Collaborated with fulfillment services to streamline order processing and improve service delivery.
Office Manager
Sweetish Candy
Lancaster, PA
02.2024 - Current
Coordinated scheduling and appointments for staff and management meetings.
Developed and maintained filing systems for important documents and records.
Assisted in onboarding new employees by providing training on office procedures.
Organized company events to enhance team collaboration and morale.
Service Manager
Decades
Lancaster, Pennsylvania
08.2019 - 08.2023
Developed and implemented service improvement strategies for efficiency.
Coordinated schedules and resources to meet customer demands effectively.
Supervised and trained team members in customer service protocols.
Conducted regular staff meetings to discuss performance and expectations.