Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
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Emily Borst

Wilsonville,0R

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

Jewelry Manager

Sundance Catalog
10.2023 - Current
  • Maintained excellent visual merchandising standards in-store, showcasing products attractively to boost sales potential.
  • Developed a loyal customer base by delivering exceptional service and creating personalized shopping experiences.
  • Streamlined operational processes by identifying inefficiencies in workflow and implementing solutions to optimize productivity.
  • Trained new team members on company policies, sales techniques, and product knowledge to enhance overall performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback.

Sales Lead

Sundance Catalog
06.2023 - 10.2023
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Increased sales and customer satisfaction through personalized servicing.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Sales Associate

Nordstrom
09.2021 - 06.2023
  • Actively worked to create an excellent experience for every customer encounter
  • Repeatedly exceed sales goals by more than 30% each quarter
  • Succeeded in staying up to date on current trends to better assist customers
  • Excelled in virtual selling techniques
  • Assisted in training of new sales associates
  • Engaged with customers to effectively build rapport and lasting relationships

Legal Intern

White Summers Caffee & James
09.2021 - 05.2022
  • Conducted background case research relating to established clients
  • Conducted relevant research relating to emerging topics that would impact future cases, such as: Non-fungible Tokens (NFTs), sweepstakes restrictions, National Collegiate Athletes Association's Name, Image, and Likeness policy
  • Assisted junior attorneys in client research and document preparation Formatted legal documents
  • New/existing client relations and communication
  • Administrative duties such as electronic filing, copying, and document formatting
  • Organized and managed firm meetings and events. Worked with outside vendors to ensure expectations were met

Education

Bachelor of Science - Political Science

University of Oregon
Eugene, OR
06.2021

High School Diploma -

Jesuit High School
Beaverton, OR
06.2017

Skills

  • Idea Development and Brainstorming
  • Managing Operations and Efficiency
  • Employee Development
  • Problem Resolution
  • Effective Communication
  • Organization

Technical Skills

  • Microsoft Word
  • Powerpoint
  • Excel
  • Outlook

Timeline

Jewelry Manager

Sundance Catalog
10.2023 - Current

Sales Lead

Sundance Catalog
06.2023 - 10.2023

Sales Associate

Nordstrom
09.2021 - 06.2023

Legal Intern

White Summers Caffee & James
09.2021 - 05.2022

Bachelor of Science - Political Science

University of Oregon

High School Diploma -

Jesuit High School

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Emily Borst