Emily Brandon
Madison
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Bartender
The Cheesecake Factory
Madison
12.2022 - Current
- Delivered exceptional customer service, enhancing guest experience in high-volume bar settings.
- Mixed cocktails and served beverages according to company recipes.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained cleanliness and organization of the bar area.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Trained new bartenders on efficient drink preparation and adherence to safety protocols, ensuring consistent service quality.
- Monitored customer behavior to ensure a safe drinking environment.
- Handled cash transactions and processed payments efficiently.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Welcomed customers enthusiastically, fostering a friendly atmosphere and enhancing overall service satisfaction.
- Developed good working relationships with fellow employees through effective communication.
- Assisted with inventory management and stock replenishment.
Bar Manager
Chili's Restaurant
Madison
04.2020 - 11.2022
- Managed bar operations ensuring compliance with health and safety regulations.
- Managed daily operations, including opening/closing, employee scheduling, cash handling, and payroll processing, ensuring seamless service delivery.
- Trained and supervised staff on cocktail preparation and customer service techniques.
- Developed training programs to improve staff proficiency in drink recipes, enhancing overall customer experience.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Supervised bar staff and conducted training for new hires on service standards.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Adjusted schedules and workflows to align with anticipated customer demands, optimizing labor costs.
- Reorganized bar stations to streamline service flow.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Bartender
Chili's Bar and Grill
Machesney Park
05.2015 - 03.2020
- Provided excellent customer service in a fast-paced environment.
- Greeted customers and provided excellent customer service.
- Mixed cocktails and served beverages per company recipes, enhancing customer satisfaction.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained cleanliness and organization of bar area, ensuring a welcoming environment.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored customer behavior to ensure a safe drinking environment.
- Handled cash transactions and processed payments efficiently, contributing to smooth operations.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
Server
Chili's Bar and Grill
Machesney Park
07.2014 - 03.2020
- Delivered exceptional customer service in fast-paced dining environment, fostering repeat visits.
- Took and processed food and drink orders accurately and efficiently.
- Resolved customer complaints with professionalism and care to enhance satisfaction.
- Recommended menu items based on customer preferences and dietary restrictions.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed cash transactions and payments accurately, contributing to smooth service flow.
- Executed opening and closing duties, ensuring dining area was prepared and well-stocked for guests.
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NH 10.2024 - 05.2026
Associate of Science - Business Administration
Aurora University
Aurora, IL 03.2016 - 09.2018
Skills
- Aloha point of sale
- Cash and credit transactions
- Recipe and menu memorization
- Inventory control
- Dining room management
- Ordering procedures
- Customer service
- Suggestive selling
- Problem resolution
- Employee training
- Staff management
- Strong multitasking
- Clear and effective communication
- Team collaboration
- Service-oriented mindset
- Team player attitude
- Professional appearance
- Engaging personality
- Highly reliable
- Outgoing personality
- Cleanliness and hygiene
- Excellent judgment
- Conversant in Spanish
- Basic accounting
Languages
Spanish
Professional
Affiliations
- Mother of two beautiful children
- I like to go to the gym when my schedule allows it
- My family and I love to be outside like going on hikes and walks when the weather permits
- My family and I love to visit Puerto Rico in the spring and look forward to traveling as much as we can
References
References available upon request.
Timeline
Bachelor of Science - Accounting
Southern New Hampshire University
10.2024 - 05.2026
Bartender
The Cheesecake Factory
12.2022 - Current
Bar Manager
Chili's Restaurant
04.2020 - 11.2022
Associate of Science - Business Administration
Aurora University
03.2016 - 09.2018
Bartender
Chili's Bar and Grill
05.2015 - 03.2020
Server
Chili's Bar and Grill
07.2014 - 03.2020