Emily Brockman
Shepherdstown
Summary
I’d like to say I’m a hard worker and getting all my priorities done in a timely manner. Aside from all the jobs I have had, my biggest achievement and accomplishment would have to be when I was 15 I helped raise my niece from a baby to toddler age. As of now for the past 2 years I have been helping my brother raise his son, my nephew by providing diaper changes, meal preparations, Learning activities, playing indoor and outdoor. Making sure my nephew is happy, healthy and safe is my main priority. I have been encouraged by others to build on this opportunity and to utilize the skills I have working with children.
Overview
4
4
years of professional experience
Work History
Receptionist
Capel and Company Productions/Decade Dance Academy
Ranson, WV
04.2021 - 04.2023
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Coordinated appointment scheduling for classes and events, optimizing calendar management.
- Maintained a clean and organized reception area, enhancing visitor experience.
- Handled incoming calls with professionalism, ensuring accurate message delivery.
- Assisted in administrative tasks, including data entry and file organization, supporting office efficiency.
- Implemented procedures for tracking attendance and class registrations accurately.
- Developed positive relationships with clients, fostering a welcoming environment at the academy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
Assistant Manager
Capel and Company Productions/ Decade Dance Academy
Ranson, WV
04.2021 - 04.2023
- Supported daily operations by coordinating schedules and managing class logistics.
- Assisted in developing marketing strategies to increase enrollment and community engagement.
- Enhanced customer satisfaction through effective communication and personalized service.
- Collaborated with instructors to ensure curriculum alignment and quality delivery of classes.
- Monitored inventory levels of supplies, ensuring timely replenishment for classes and events.
- Organized promotional events that boosted visibility and strengthened community partnerships.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Baker
Shepherdstown Sweet Shop Bakery
Shepherdstown, WV
09.2019 - 12.2019
- Assisted in preparing and baking a variety of pastries and bread products.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Collaborated with team members to fulfill customer orders efficiently during peak hours.
- Monitored inventory levels of ingredients, reporting shortages to management promptly.
- Followed standardized recipes to achieve consistent product quality and presentation.
- Operated kitchen equipment safely, including mixers, ovens, and proofers, adhering to safety protocols.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Demonstrated adaptability by quickly learning new techniques and recipes when changes were introduced to the menu or production methods.
- Washed dishes and sanitized prep area at end of each shift.
- Supported bakery operations by accurately measuring ingredients, mixing doughs, and preparing batters for various products.
- Ensured proper food handling procedures were followed at all times by adhering to established guidelines for sanitation practices.
- Developed strong time management skills through prioritizing tasks during busy shifts for optimal productivity.
- Decorated baked goods and designed visually appealing displays of finished products.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
Jefferson High School
Shenandoah Junction, WV05.2019
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Professional demeanor
Office management
Front desk operations
Meticulous and organized
Calm demeanor
Positive and professional
Attention to detail
Problem-solving
Courteous and professional
Multitasking and prioritization
Timeline
Receptionist
Capel and Company Productions/Decade Dance Academy
04.2021 - 04.2023
Assistant Manager
Capel and Company Productions/ Decade Dance Academy
04.2021 - 04.2023
Assistant Baker
Shepherdstown Sweet Shop Bakery
09.2019 - 12.2019
High School Diploma -
Jefferson High School