Emily Brooks
Adjuster
Flowery Branch,Georgia
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 4 years of insurance experience. Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Claims Resolution Rep II
Liberty Mutual
Suwanee, GA
01.2021 - Current
- Interviewed policyholders to verify information and obtain additional details.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Proposed settlements for uncomplicated issues to resolve claims.
- Generated, posted and attached information to claim files.
- Explained policy coverage, liability and denials to policyholders, lawyers and other involved parties.
- Coordinated services such as estimates, repairs and replacement rentals.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denial
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, Statements and physical property damage to determine extent of liability.
Agent Team Member
Ron George State Farm
Norcross, GA
07.2018 - 10.2020
- Built relationships with clients through active listening to provide excellent service.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Developed, updated and maintained database of existing and potential customers in Sales Force.
- Licensed Agent in: Property & Casualty & Life
Kitchen Project Specialist
Lowe's
Buford, GA
04.2011 - 07.2018
- Serves as the store expert in cabinets and counter tops by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, creating designs with lighting, flooring, cabinets, appliances and paint for customers, informing customers on pricing, options, or status on pending orders, informing customers on pricing, options or status on pending orders.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
Education
Bachelor of Arts - Graphic Design
The Art Institute of Atlanta
Atlanta, Ga Oct 2001 - 01.2005
Skills
Project management
Skilled multi-tasker
Training and coaching
Policy understanding
Accident investigations
Coverage assessments
Insurance industry experience
Decision Making
Timeline
Claims Resolution Rep II
Liberty Mutual
01.2021 - Current
Agent Team Member
Ron George State Farm
07.2018 - 10.2020
Kitchen Project Specialist
Lowe's
04.2011 - 07.2018
Bachelor of Arts - Graphic Design
The Art Institute of Atlanta
Oct 2001 - 01.2005