Emily Brown
Windham,NH
Summary
Proven Medical Assistant with a track record of enhancing patient care at DMC Primary Care. Excelled in HIPAA compliance and clinical documentation, boosting patient satisfaction through effective communication and professionalism. Demonstrated ability to solve complex problems, ensuring high-quality care and efficiency in fast-paced environments. Always willing to learn new things and looking forward to it.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Dmc Primary Care
08.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Licensed Nursing Assistant
Heaven Sent Home Care
04.2021 - 08.2022
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
Seasonal Worker
Target
10.2020 - 06.2021
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
Education
High School Diploma -
Pinkerton Academy
Derry, NH06.2020
Skills
- HIPAA Compliance
- Customer Service
- EMR / EHR
- Clinical Documentation
- Data Entry
- Reliable team player
- CPR
- Professionalism and Ethics
- Medical terminology knowledge
- Complex Problem-Solving
Timeline
Medical Assistant
Dmc Primary Care
08.2022 - Current
Licensed Nursing Assistant
Heaven Sent Home Care
04.2021 - 08.2022
Seasonal Worker
Target
10.2020 - 06.2021
High School Diploma -
Pinkerton Academy
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