Emily Burgos
Orlando,FL
Summary
I am dedicated to consistently fostering superior customer service standards and communicating with tact and diplomacy. With a highly organized, proactive, and punctual approach, I thrive in a team-oriented environment. I possess a strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills, I am ready to take on new challenges and excel in my role.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Administrative Assistant
Orlando Youth Chamber Ensembles
05.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Assistant Manager
Kelly's Homemade Icecream
03.2021 - 10.2022
- Delegated daily tasks to team members to optimize group productivity.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Restaurant Team Member
Chipotle
07.2020 - 02.2021
- Followed restaurant guidelines regarding food safety and hygiene to prevent illness.
- Provided exceptional service to a high volume of daily customers.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FL05.2025
High School Diploma -
Cypress Creek High School
Orlando, FL05.2022
Skills
- Exceptional customer service
- Data Entry Documentation
- Strong Work Ethic
- Timeline Planning and Management
- Detailed Meeting Minutes
- Judgment and Decision Making
- Appointment Coordination
- Verbal and Written Communication
- Strong Organizational Skills
- Product and Service Knowledge
- Customer Service
- Problem-Solving
- Supply Restocking
- Safe Food Handling
- Guest Engagement
- Positive and Professional
- Dining Crew Workflow Optimization
- Suggestive Selling
- Order Accuracy
- Cash Handling
Timeline
Server
Olive Garden
05.2023 - Current
Administrative Assistant
Orlando Youth Chamber Ensembles
05.2022 - Current
Assistant Manager
Kelly's Homemade Icecream
03.2021 - 10.2022
Restaurant Team Member
Chipotle
07.2020 - 02.2021
Associate of Arts - Business Administration And Management
Valencia College
High School Diploma -
Cypress Creek High School
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