Emily Burroughs
Mount Pleasant,SC
Summary
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services. Compassionate individual looking to develop and grow working in any healthcare setting.
Overview
1
1
year of professional experience
Work History
Patient Access Representative
Medical University of South Carolina Hospital
03.2025 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Optimized resource allocation by effectively managing patient flow and scheduling.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Care Coordinator
Charleston Radiologists
04.2024 - 11.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Performed pre-registration functions such as verifying demographic information, obtaining insurance authorizations, and collecting deposits and co payments.
Education
Bachelor of Arts - Psychology
University of North Carolina At Greensboro
Greensboro, NC12-2023
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Phone and email etiquette
- Conflict resolution
- EMR updating
- Financial procedures adherence
- Calm and effective under pressure
- Punctual and hardworking
Timeline
Patient Access Representative
Medical University of South Carolina Hospital
03.2025 - Current
Patient Care Coordinator
Charleston Radiologists
04.2024 - 11.2024
Bachelor of Arts - Psychology
University of North Carolina At Greensboro
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