Emily Butler
Salem,OR
Summary
Proven expertise in bar operations management and exceptional customer service, honed at Tony's Lotto Pub and Bottom's Up Bar and Grill. Excelled in upselling, boosting revenues significantly, while maintaining a team player attitude. Skilled in payment processing and POS systems, with a knack for anticipating guest needs, ensuring satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Tony's Lotto Pub
Salem, Oregon
03.2023 - 12.2025
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Experience with lottery ticket sales and Oregon Lottery gaming regulations.
- Upsold menu items to customers, driving up per-sale revenues, and maximizing profits.
Bartender
Bottom's Up Bar and Grill
Salem, OR
02.2018 - 03.2023
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Greeted guests with friendliness and professionalism.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state regulations regarding serving alcohol responsibly.
Education
High School Diploma -
Dallas High School
Dallas, ORSkills
- Clear and effective communication
- Payment processing
- Team player attitude
- Menu memorization
- Outstanding customer service
- Bar service preparation
- Bar operations management
- Strong multitasking
- Point of sale systems
- Anticipating guest needs
Accomplishments
- Maintained the highest sales for company employees throughout the year.
Certification
- OLCC 03/2024 - 03/2029
Timeline
Bartender Shift Manager
Tony's Lotto Pub
03.2023 - 12.2025
Bartender
Bottom's Up Bar and Grill
02.2018 - 03.2023
- OLCC 03/2024 - 03/2029
High School Diploma -
Dallas High School
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