Summary
Overview
Work History
Education
Skills
References
Timeline
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Emily Campbell

Alpharetta,GA

Summary

Dynamic and reliable professional with a proven track record in the hospitality industry, notably at Taffers Tavern. Excelled in enhancing customer satisfaction through exceptional service and expert drink preparation. Demonstrated outstanding communication and teamwork, significantly contributing to a positive dining experience. Skilled in hospitality service and drink techniques, consistently exceeding guest expectations.

Overview

6
6
years of professional experience

Work History

Bartender

Taffers Tavern
08.2022 - Current
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences.

Server

Outback Steakhouse
03.2020 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Barista

Starbucks
08.2020 - 03.2021
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.

Hostess

Outback Steakhouse
05.2019 - 03.2020
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Education

Kennesaw State University
Kennesaw, GA

Skills

  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Memory retention
  • Hospitality service expertise
  • Drink preparation techniques

References

Lena Johnson- Manager at Outback Steakhouse

770-820-1590

Orlando Rebollar- General Manager at Taffers Tavern

678-974-6365

Brian Daniel- Bar Manager at Taffers Tavern

678-735-0703

Timeline

Bartender

Taffers Tavern
08.2022 - Current

Barista

Starbucks
08.2020 - 03.2021

Server

Outback Steakhouse
03.2020 - 09.2022

Hostess

Outback Steakhouse
05.2019 - 03.2020

Kennesaw State University

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Emily Campbell