Emily Campbell
Delray Beach
Summary
Detail-oriented hospitality and beauty professional with extensive experience in enhancing client satisfaction and driving retail sales. Expertise in appointment coordination and guest relations, promoting skincare services, and fostering a welcoming environment. Strong collaboration with wellness teams to optimize operations and deliver exceptional service.
Overview
6
6
years of professional experience
Work History
Lead Sales Associate
Hand & Stone Massage and Facial Spa
Delray Beach
06.2025 - Current
- Manage appointments, membership sales, and client retention efforts.
- Promote skincare services and retail products to enhance the guest experience.
- Serve as the first point of contact for guests, ensuring a welcoming and professional environment.
- Collaborate with estheticians and massage therapists to coordinate daily operations.
Beauty Consultant – Seasonal
Clarins Skincare
Boca Raton
06.2025 - 11.2025
- Achieved sales goals by tailoring skincare routine recommendations to individual client needs, driving customer satisfaction.
- Represented Clarins skincare brand through personalized client consultations, enhancing client understanding and engagement with products.
- Maintained visual merchandising standards and brand presentation in Macy's beauty department, ensuring a cohesive shopping experience.
Lead Spa Concierge
The Haven Luxe Spa
Delray Beach
05.2024 - 06.2025
- Coordinated appointment scheduling and staff availability to optimize service flow.
- Enhanced retail sales through targeted product recommendations and service upselling.
- Upholded professional ambiance and guest satisfaction standards to ensure an exceptional spa experience.
- Upheld professional ambiance and guest satisfaction standards to ensure an exceptional spa experience.
Call Center Receptionist/Coordinator
Retreat Behavioral Health
West Palm Beach
01.2023 - 04.2024
- Managed high call volumes while ensuring confidentiality and sensitivity, contributing to client satisfaction.
- Delivered compassionate, professional support to clients and families, enhancing their experience and trust.
- Coordinated effectively with insurance and providers to streamline processes and improve client access to services.
- Managed tasks efficiently by prioritizing deadlines and organizing workload.
- Conducted precise data entry by carefully reviewing information for accuracy.
Merchandise Service Coordinator (Manager)
Ulta Beauty
Rome
10.2021 - 11.2023
- Partnered with store leadership to optimize sales strategies and improve visual presentation.
- Executed merchandising and display strategies for Benefit Cosmetics to enhance brand visibility.
- Played key role in achieving sales and enhancing customer engagement.
- Managed daily operations, inventory flow, and workload prioritization.
Lead Cashier
Ulta Beauty
Cleveland
10.2019 - 10.2021
- Ensured smooth POS operations, contributing to positive customer experiences at checkout.
- Trained and led front-end staff on loyalty programs, enhancing customer engagement.
- Promoted in-store beauty events and product launches, increasing customer interest and participation.
Skills
- Sales and membership development
- Scheduling coordination
- Skincare product knowledge
- Beauty and Skincare Product Knowledge
- Front desk management
- Client relationship management
- Appointment and scheduling coordination
- POS system operation
- Achieving sales goals
- Spa operations oversight
- Communication and team leadership
Affiliations
Volunteer - Christ Fellowship Food Drive - November 2025
Timeline
Lead Sales Associate
Hand & Stone Massage and Facial Spa
06.2025 - Current
Beauty Consultant – Seasonal
Clarins Skincare
06.2025 - 11.2025
Lead Spa Concierge
The Haven Luxe Spa
05.2024 - 06.2025
Call Center Receptionist/Coordinator
Retreat Behavioral Health
01.2023 - 04.2024
Merchandise Service Coordinator (Manager)
Ulta Beauty
10.2021 - 11.2023
Lead Cashier
Ulta Beauty
10.2019 - 10.2021