EMILY CARABAJAL
Midway Park,NC
Summary
Dynamic professional with a proven track record at Costco Wholesale, enhancing customer satisfaction through exceptional service and detail-oriented operations. Skilled in project coordination and conflict management, successfully led a team to improve efficiency and foster a welcoming environment. Contributions resulted in significant increases in customer loyalty and operational effectiveness.
Overview
7
7
years of professional experience
Work History
Merchandiser | Member Service | Supervisor
Costco Wholesale
Augusta, United States
05.2021 - 07.2025
- Oversaw high-volume member traffic, processing up to 600 membership card entries per hour while ensuring safety and high customer satisfaction.
- Delivered outstanding customer service as a Member Service Representative by verifying memberships and greeting customers, fostering a positive shopping environment.
- Engaged customers proactively to enhance shopping atmosphere and address individual needs.
- Oversaw entire department focused on detail, organization, and efficiency, improving operations during peak shopping hours.
- Participated in Costco leadership training program, showcasing initiative and alignment with company values.
Guest Service Advocate | Supervisor
Target
Evans, United States
08.2018 - 04.2021
- Provided exceptional customer service by assisting guests and resolving escalated concerns, contributing to a 30% improvement in customer satisfaction ratings.
- Supervised and coordinated a team of 25 employees, enhancing workflow efficiency and adherence to company standards.
- Cultivated a welcoming shopping environment, contributing to increased customer loyalty and repeat business by 15%.
- Oversaw cash registers and self-checkout systems, ensuring accurate and secure daily operations.
- Cross-trained in order picking, customer service, and merchandising, providing versatile support across departments.
Education
High School Diploma - High Honors
Greenbrier High School
Evans05-2016
Some College Coursework - General Studies
Georgia State University
Atlanta, GASome College Coursework - General Studies
Georgia Military College
Augusta, GASkills
- Customer service and support
- Project coordination
- Data analysis and quality control
- Data visualization
- Microsoft Office & Computer proficiency
- Administrative support
- Detail orientation
- Time prioritization
- Team collaboration
- Fast learning and adaptability
- Conflict management
References
Erika Woodfield, Manager from Costco Wholesale, (706) 739-1700
Timeline
Merchandiser | Member Service | Supervisor
Costco Wholesale
05.2021 - 07.2025
Guest Service Advocate | Supervisor
Target
08.2018 - 04.2021
High School Diploma - High Honors
Greenbrier High School
Some College Coursework - General Studies
Georgia State University
Some College Coursework - General Studies
Georgia Military College