Emily Carter
Community Health Network
INDIANAPOLIS,IN
7
years of professional experience
Detail-oriented professional with extensive experience in patient registration and healthcare systems. Proven ability to streamline appointment scheduling and insurance verification, ensuring compliance with regulations and enhancing overall patient satisfaction. Currently pursuing a certificate in Medical billing & coding while supporting Medicaid and Medicare patients with in person and over the phone registration.
Work History
Patient Access Representative
3 Years 10 Months- Facilitated patient check-in processes, ensuring accurate data collection and compliance with health regulations.
- Managed appointment scheduling using electronic health record (EHR) systems to optimize patient flow.
- Collaborated with clinical staff to streamline insurance verification procedures for timely patient access.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Customer Service Associate
1 Year 1 Month- Assisted patients with medication inquiries, ensuring accurate information delivery and high satisfaction levels.
- Processed prescription orders using pharmacy management software, maintaining compliance with regulatory standards.
- Collaborated with healthcare providers to resolve medication-related issues, enhancing patient care outcomes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Consumer Service Representative
2 Years 1 Month- Managed customer inquiries, providing accurate information on healthcare plans and services.
- Resolved complex issues by collaborating with internal teams to enhance customer satisfaction.
- Streamlined communication processes to improve response times for service requests.
- Developed training materials to onboard new representatives, fostering a knowledge-sharing culture.
- Improved first-call resolution rate through comprehensive understanding of company offerings and policies.
Education
Medical Billing And Coding
Skills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Healthcare systems navigation
EMR
Eligibility determination
Medical billing
Statistical data management
Medical coding
Health insurance knowledge
Organizational skills
Timeline
Patient Access Representative
Community Health Network
10.2022 - CurrentRead More
Customer Service Associate
Accredo Specialty Pharmacy
09.2021 - 10.2022Read More
Consumer Service Representative
Anthem
08.2019 - 09.2021Read More
Indiana University Northwest
Medical Billing And Coding
Read More