Summary
Overview
Work History
Education
Skills
References
Timeline
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Emily Castilleja

Westville,IN

Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Overview

1
1
year of professional experience

Work History

Medical Receptionist

Northwest Healthcare
Valparaiso, IN
01.2023 - 09.2023
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Registrar

Franciscan Medical Group
Chesterton, IN
08.2022 - 01.2023
  • Answered phones promptly and directed calls appropriately.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Performed data entry tasks related to billing and collections procedures.
  • Verified insurance coverage for appointments and collected co-payments as required.

Sales Associate

Ann Taylor Loft
Michigan City, IN
04.2022 - 08.2022
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.

Education

Some College (No Degree) - Health Sciences

Ivy Tech Community College of Indiana
Valparaiso

Some College (No Degree) - Environmental Science

Eastern Gateway Community College
Steubenville, OH

Skills

  • Medical Terminology
  • Insurance Verification
  • Medical Transcription
  • Medical Billing
  • Proficient in [Epic]
  • Proficient in [Athena]
  • Medical Coding

References

References available upon request.

Timeline

Medical Receptionist

Northwest Healthcare
01.2023 - 09.2023

Registrar

Franciscan Medical Group
08.2022 - 01.2023

Sales Associate

Ann Taylor Loft
04.2022 - 08.2022

Some College (No Degree) - Health Sciences

Ivy Tech Community College of Indiana

Some College (No Degree) - Environmental Science

Eastern Gateway Community College

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Emily Castilleja