Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Castillo

Spring,Texas

Summary

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening. Offering honed competencies in data-entry and database management.

Overview

11
11
years of professional experience

Work History

Account Representative

Mariner Finance
04.2023 - Current
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial hardships.
  • Kept detailed records of customer interactions for optimal traceability.
  • Collaborated with other departments to address customer needs and service requests.
  • Processed client payments and updated accounts.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.

Academic tutor

Houston Isd
08.2017 - 04.2023
  • Evaluated student understanding through formative assessments, adjusting instructional strategies accordingly for optimal results.
  • Maintained accurate records of student progress, using data-driven decision-making to inform future instructional planning.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
  • Taught students remotely using online video chat platform and other delivery channels.
  • Created special handouts, study guides, and enrichment materials to boost student knowledge.

Sales associate

Footaction
07.2015 - 08.2018


  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Dance instructor

ADC Studios
01.2014 - 01.2017


  • Instilled accountability and responsibility within the classroom
  • Planned routines for recitals and performances.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.

Education

High School Diploma - recommended degree

South Houston High School
Pasadena, TX
06.2015

Skills

  • Bilingual
  • Technically adequate
  • Multitasking Abilities
  • Adaptability and flexibility
  • Regulatory compliance
  • Customer engagement
  • Account management
  • Data tracking
  • Goal oriented

Languages

English
Spanish

Timeline

Account Representative

Mariner Finance
04.2023 - Current

Academic tutor

Houston Isd
08.2017 - 04.2023

Sales associate

Footaction
07.2015 - 08.2018

Dance instructor

ADC Studios
01.2014 - 01.2017

High School Diploma - recommended degree

South Houston High School

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