Gerald Guzman
Oklahoma City
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Account Representative
Loves Solutions
01.2020 - Current
- Managed client accounts, ensuring alignment with customer needs and company objectives.
- Developed strong relationships with clients to enhance satisfaction and retention rates.
- Analyzed account performance data to identify trends and recommend strategic improvements.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Conducted regular account reviews to assess client progress and adjust strategies accordingly.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
Flagger
Blattner Energy
06.2014 - 01.2020
- Duties required of climbing up the wind turbines and installing the towers together.
- Placing bolts inside, rattling and torquing them down as well as cleaning.
- Keeping good communication with the operator, and team mates.
- Being caution and careful with the tasks being done.
- Using proper tools needed for the task.
- Being safe and wearing proper ppe.
- Trained new flaggers on safety measures, equipment usage, and signaling techniques.
- Communicated effectively with team members to maintain workflow and adherence to safety protocols.
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Familiar with use of hand signaling procedures.
Account Executive
Tbs Factoring
01.2012 - 06.2014
- Duties required of reviewing bill of ladings and invoices, making sure no damages were made while load was delivered.
- Calling out brokers, checking on payment status etc.
- Paying customers their invoices, taking in calls and helping customer service department and payment resolutions department with any work needed.
Dental Assistant
Custom Dental
Edmond, OK
04.2011 - 05.2012
- Assisted with new patient, comprehensive, limited and emergency exams;
- Composite fillings;
- Crown preparation;
- Sealants;
- Placing topical anesthetic;
- Root canals;
- Set up room and operatories before and after procedure;
- Sterilized instruments and prepared instrument trays;
- Seated and dismiss patients;
- Provide patient education;
- Take digital bitewing, periapical and full mouth series;
- Answer multi-line phones;
- Pull and file charts
Carver/Waiter
Remington Park Casino
Oklahoma City, OK
01.2010 - 01.2011
- Prepared rooms and suites for events
- Responsible for proper display of food
- Present a positive atmosphere for guest and employees
Waiter/HouseMan
Embassy Suites Hotel
Oklahoma City, OK
01.2006 - 01.2010
- Prepared rooms and suites for events
- Responsible for proper display of food
- Present a positive atmosphere for guest and employees
- Prepared rooms for events
- Ensure guest satisfaction
- Maintained a safe and clean environment for guest
Education
Dental Assistant Certificate -
Platt College
Oklahoma City, OK05-2012
Skills
- Customer engagement
- Customer relationship management
- Account management
- Goal oriented
- Bilingual
Timeline
Account Representative
Loves Solutions
01.2020 - Current
Flagger
Blattner Energy
06.2014 - 01.2020
Account Executive
Tbs Factoring
01.2012 - 06.2014
Dental Assistant
Custom Dental
04.2011 - 05.2012
Carver/Waiter
Remington Park Casino
01.2010 - 01.2011
Waiter/HouseMan
Embassy Suites Hotel
01.2006 - 01.2010
Dental Assistant Certificate -
Platt College
Internship
Dental Assistant, Custom Dental, Edmond, OK, 2012-04-01, 2012-05-31, Assisted with new patient, comprehensive, limited and emergency exams, Composite fillings, Crown preparation, Sealants, Placing topical anesthetic, Root canals, Set up room and operatories before and after procedure, Sterilized instruments and prepared instrument trays, Seated and dismissed patients, Provided patient education, Took digital bitewing, periapical and full mouth series, Answered multi-line phones, Pulled and filed charts
Cover Letter
I am interested in the position you have available with your company., If I could describe myself in three words it would be Dependable, Positive and Driven., I believe that I am prepared for a challenging career opportunity., In my past professional experiences, I have learned the proper skills to make and maintain my customer's satisfaction., I also have excellent soft skills and believe I would be a strong addition to your team., I have enclosed my resume for your review and would like to have the opportunity to interview with you to further discuss my qualifications., Sincerely, Gerald Guzman