Idaly Contreras
El Paso,Tx
Summary
Highly skilled Account Representative with experience in managing client relationships, resolving complex account issues, and achieving customer satisfaction. Possess strong communication skills needed for negotiating contracts and presenting proposals. Proven track record of cultivating and maintaining long-term customer relationships to drive revenue growth. Significant contributions made in previous roles include enhancing operational efficiency and improving team performance through effective leadership.
Overview
7
7
years of professional experience
Work History
Account Representative
Mariner Finance
El Paso, TX
11.2023 - 01.2025
- Updating accounts and managing money
- Daily calls for delinquency and potential new customers
- Handled County Tax documents such as Title applications
- Meet monthly and daily goals for store and personal development
Store manager
Title Max
Socorro, TX
07.2022 - 11.2023
- Conducted daily store operations, including opening and closing procedures and cash handling
- Developed strategies to maximize sales and profitability
- Organized promotional events to increase product awareness
- Reviewed invoices, contracts, and other documents for accuracy before submission
- Managed city documents
Floor Manager
Mc Donalds
El Paso, TX
02.2018 - 06.2022
- Developed and implemented customer service standards for staff to follow
- Trained new employees on food preparation, cash handling, and customer service techniques
- Monitored daily operations of the restaurant, including inventory control and ordering supplies
- Analyzed sales data to identify trends and opportunities for increased profits
Education
Bachelor of Arts - Dance, Education
University of El Paso
El Paso, Tx08.2026
CDL licensed -
Phenix truck driving school
El Paso, TX03.2025
High School Diploma -
Mountain View High School
El Paso, Tx05.2020
Skills
- Bilingual
- Operations management
- Employee training and supervision
- Problem solving
- Sales
- Customer service
Languages
- English
- Spanish
Timeline
Account Representative
Mariner Finance
11.2023 - 01.2025
Store manager
Title Max
07.2022 - 11.2023
Floor Manager
Mc Donalds
02.2018 - 06.2022
Bachelor of Arts - Dance, Education
University of El Paso
CDL licensed -
Phenix truck driving school
High School Diploma -
Mountain View High School
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