Emily Chambers

As a residential counselor, my responsibility is to provide as much support as possible to people with psychiatric disabilities in a group home setting. I must ensure that residents receive quality services regardless of the time of day. I work collaboratively with the residents I serve, as well as their families, friends, employers, and other staff to change their lives through building independence skills. I am also in charge of administering medication with my MAP certification, implementing plans for treatment, and helping those with activities of daily living. Lastly, I must maintain safety and cleanliness within the program.

As a collections specialist I would communicate with consumers by telephone in an attempt to collect on delinquent accounts. Any efforts made on each file were noted in a confidential computer system. I would attempt to locate a consumer’s phone number, address, or place of employment using skip trace techniques. We were required to meet client, individual, and team goals while maintaining compliance with the FDCPA and all federal and state laws.

As a bus monitor I was to safely assist students on their transportation vehicles as needed. This may have included, but was not limited to, helping a student enter or exit, properly using the vehicle's provided seatbelts, or securing children in the correct car seats. We were also trained to position wheelchairs and safely install them with restraints, and when necessary a wheelchair lift was used. I was also responsible for continuously monitoring special needs students and their individual behaviors. Any unsafe or inappropriate student behavior was reported to management. Exceptional behavior for the duration of the ride was the ultimate goal in order to eliminate any distractions for the driver and allow the students’ rides to and from school to be speedy and fun. Radio communication skills were required while using the two-way radio system within each vehicle and base. A complete pre and post-trip inspection of the vehicle used was also performed on each route.