EMILY CHANG
Basalt,CO
Summary
Service-oriented Member Service Associate known for productivity and efficient task completion. Skilled in customer service, problem-solving, and communication, ensuring member needs are met with professionalism. Excel at interpersonal engagement, active listening, and empathy to enhance member satisfaction and loyalty. Maintain calm under pressure, facilitating positive outcomes in challenging situations.
Overview
9
9
years of professional experience
Work History
Member Services Associate
Roaring Fork Club
Basalt, Colorado
04.2025 - Current
- Assisted guests and members during arrivals and departures at the club.
- Managed luggage handling and transportation to enhance member satisfaction.
- Provided luxury transportation services, ensuring timely pickups and drop-offs.
- Performed light property management duties for on-site cabins.
- Delivered and logged incoming packages for members, maintaining accurate records and secure handling.
Retail Sales Associate
Swarovski Crystal
Skokie, IL
12.2019 - 09.2024
- Assisted customers in finding the right products, ensuring a personalized, and satisfactory shopping experience.
- Processed incoming shipments and organized inventory efficiently.
- Created and maintained attractive display cases to highlight key products and promotions.
- Proficiently operated the POS system for transactions and inventory management.
- Built and maintained lasting relationships with customers to foster loyalty and repeat business.
Summer School Teacher's Assistant
Grace Church
Wheeling, IL
06.2016 - 08.2018
- Assisted the lead teacher in managing and controlling the classroom environment.
- Supported both in-class educational activities and outdoor recreational activities.
- Engaged with children through conversation and interactive play to foster a positive learning environment.
Education
High School Diploma -
Glenbrook South High School
Glenview, IL06.2018
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UTSkills
- Customer service and hospitality
- Team collaboration
- Patience and persistence
- POS system proficiency
- Bilingual: English and Korean
References
References available upon request.
Timeline
Member Services Associate
Roaring Fork Club
04.2025 - Current
Retail Sales Associate
Swarovski Crystal
12.2019 - 09.2024
Summer School Teacher's Assistant
Grace Church
06.2016 - 08.2018
High School Diploma -
Glenbrook South High School
Bachelor of Arts - Elementary Education
Western Governors University