Emily Charpentier
Salisbury,MA
Summary
Results-oriented professional with over 4 years in management roles, specializing in team development and operational efficiency. Known for adaptability and attention to detail, consistently improving customer experiences and driving sales growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
The Natural Dog
Danvers, MA
08.2024 - Current
- Manage daily store operations, ensuring top customer service and satisfaction.
- Train and developed staff on Pet Nutrition Knowledge and sales technique
- Implement Inventory to Improve in-stock levels and decrease waste
- Create monthly in-store events
- Work budgeting sheets to ensure proper ordering amounts
- Maintain the stored visual merchandising standards to create an inviting shopping environment.
- Resolve Customer inquiries and complaints.
- Collaborate with other Natural Dog locations for in store promotions/events
Auto Physical Damage Adjuster
Liberty Mutual
Danvers, MA
01.2023 - 08.2024
- Managed 40 incoming claims per day with a 24-hour turnaround time.
- Used multiple platforms to manage claims including Call, Text and Email
- Investigated claims thoroughly to determine coverage and liability.
- Documenting information related to the claim and making decisions consistent with claims standards as well as local and state laws.
- Evaluate and handle claim payments and resolution of claims without payments.
- Experience working closely with body shops and others to negotiate repair pricing as well communicating with claimants, legal counsel and other third parties.
- Experience dealing with difficult situations and high emotions.
- Daily phone use including cold calling, scheduled calls and transferring to other departments.
- Advance knowledge on insurance policies and procedures.
- Experience working a remote/hybrid model.
- Member of Liberty DEI , Women's Club, Sustainability Group.
Field Sales Administration Associate
Liberty Mutual
Danvers, MA
05.2018 - 01.2023
- Support sales teams with the execution of marketing materials for local on-site, community marketing, and events.
- Assist multiple branches with communication of branch metrics, preparing reports and graphs, and other materials of varying complexity.
- Use of Excel, MicroStrategy, Power BI, Power Apps, and other systems to communicate results to managers and stakeholders.
- Provide branch and rep support for local sales promotions, events, contests, best practices, and marketing materials.
- Arrange statewide training on new products, systems, and other sales tools.
- Oversee MA SharePoint Site for the sales team, including providing daily updates, and creating and implementing power apps and power flows into the site.
Café Manager
Commune Cafe
Newburyport, MA
07.2016 - 05.2018
- Hire and train staff.
- Manage inventory, including ordering food and beverage products weekly.
- Hold weekly and monthly staff meetings.
- Oversee payroll, billing, and auditing.
- Hire artists for monthly art shows.
- Seek musical talent for weekly concerts held at the cafe.
- Hold appropriate certifications, including, Serve Safe, TIPS, CPR, and First Aid.
Cafe Manager
Plum Island Coffee Roasters
Newburyport, Ma
11.2011 - 07.2016
- Manage inventory, including ordering food and beverage products weekly.
- Purchasing of whole beans from distributors
- Product training for customers and employees
- Hire artists for monthly art shows.
- Sought musical talent for weekly concerts held at the cafe.
- Hold appropriate certifications, including, serve safe, tips,
Customer Service Supervisor
Home Depot
Seabrook, NH
05.2009 - 11.2011
- Manage customer service desk including, special orders, returns, online orders, and inventory.
- Assist customers with refunds, and product placement
- Assign monthly and weekly reports to staff
- Schedule department and ensure staffing numbers are met.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, e
Education
Bachelor of Science - Communications
Salem State University
Salem, MA05-2017
Associate of Arts - Liberal Arts
North Shore Community College
Danvers, Ma12-2015
Skills
- Problem Solving
- Time Management
- Critical/Analytical Thinking
- Computer/Data Analysis
- Management/Leadership
- Marketing
- Adaptability
- Cold Calling
- Innovation and creativity
- Active Listening
- Attention to detail
- Damage investigation
- Claims investigations
- Payment processing
- Excellent communication
Certification
- Community Action Inc Haverhill - 2013
Home Health Aid Certificate
- Auto Physical Damage Adjusters License-2022
Additional Training:
- Excel Essential Training
- Power App in a day
- The Business of Claims
- Medicare Essentials
Timeline
Store Manager
The Natural Dog
08.2024 - Current
Auto Physical Damage Adjuster
Liberty Mutual
01.2023 - 08.2024
Field Sales Administration Associate
Liberty Mutual
05.2018 - 01.2023
Café Manager
Commune Cafe
07.2016 - 05.2018
Cafe Manager
Plum Island Coffee Roasters
11.2011 - 07.2016
Customer Service Supervisor
Home Depot
05.2009 - 11.2011
Bachelor of Science - Communications
Salem State University
Associate of Arts - Liberal Arts
North Shore Community College