Emily Checo Genao
Bronx,USA
Summary
Professional with significant experience in managing product returns and ensuring customer satisfaction. Strong focus on team collaboration and flexibility in dynamic environments. Known for reliability and effective communication. Skilled in problem-solving, and customer service.
Overview
3
3
years of professional experience
Work History
Returns Associates
Marshalls
06.2021 - Current
- Verify the accuracy of the merchandise being sold or returned to reduce shrinkage
- Cash management abilities and attention to detail
- Provide excellent customer service at all times
- Maintain and procure safety protocols
- Promote credit and loyalty programs during customer interactions
Research Assistant
NYC LSAMP
10.2023 - 06.2024
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Counseling Center Assistant
College Work Study
09.2022 - 12.2022
- Assistance in redaction and translation of guidance documents
- Provide technology assistance
- Organization of the work environment
- File and preparation of documents for community activism
Education
Bachelor of Science - Computer Science
John Jay College of Criminal Justice
New York, NY08-2026
Skills
- Problem-solving skills
- Customer service excellence
- Teamwork skills
- Refunds and exchanges
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Research Assistant
NYC LSAMP
10.2023 - 06.2024
Counseling Center Assistant
College Work Study
09.2022 - 12.2022
Returns Associates
Marshalls
06.2021 - Current
Bachelor of Science - Computer Science
John Jay College of Criminal Justice
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