EMILY CISNEROS
Portland
Summary
I’m really passionate about customer service and always try to create a friendly atmosphere wherever I am. I’m excited to learn more and grow my skills in this creative field. I understand the basics of food safety and cleanliness well. I can follow recipes closely. People find me reliable and easy to talk to, and I can get things done quickly while staying organized. I’m good at moving around different places safely and managing my time well. I’m committed to helping things run smoothly and making sure everything gets done on time.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/cashier
Newk's Eatery
Austin, TX
05.2022 - 09.2025
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering restaurant and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments, and issue receipts.
- Used slow periods to restock supplies, ice, and delivery bags.
- Bussed and reset tables to keep the dining room and work areas clean.
- Restocked and organized supplies.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies, and intolerances.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently.
Barista
Tea and Tea
Portland, OR
11.2023 - 07.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Maintained regular and consistent attendance and punctuality.
Runner
Studio One Movie Theater
Portland, OR
10.2025 - Current
- Coordinated efficient delivery of food and beverages to guests throughout theater premises.
- Managed inventory of supplies, ensuring timely restocking and minimizing waste.
- Assisted in training new runners on operational procedures and customer service standards.
- Developed strong relationships with team members to foster a collaborative work environment.
- Addressed customer inquiries and concerns, ensuring satisfaction with service quality.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Quickly and efficiently cleaned movie theaters by myself
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Ran errands for various employees throughout the company.
Education
High School Diploma -
Portland Community College
Portland06-2025
Associate of Science - Transfer
Portland Community College
Portland, OR12-2027
Skills
- Customer assistance
- Order taking
- Product knowledge
- Customer Relations
- Identification checks
- Guest inquiries
- Payment collection
- Efficient and fast cleaning
- Point of sale operation
- Friendly and outgoing
- Efficient pacing
- Heavy lifting
- Mental toughness
Certification
Active OLCC and food handlers' safety card
Timeline
Runner
Studio One Movie Theater
10.2025 - Current
Barista
Tea and Tea
11.2023 - 07.2025
Server/cashier
Newk's Eatery
05.2022 - 09.2025
High School Diploma -
Portland Community College
Associate of Science - Transfer
Portland Community College