Emily Clark
Seattle,WA
Summary
Hardworking and passionate with extensive customer service and sales experience. Outgoing front desk and sales professional with a track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Reliable and driven guest services and busser. Pleasantly offers customers assistance to drive service and satisfaction Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty. Consistently recognized for performance and excellence in customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Golf Services/Busser
Top Golf
Renton, WA
08.2023 - Current
- Assisted in the training of new golf services attendants and bussers, sharing knowledge and best practices.
- Worked quickly and efficiently in a fast paced environment
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Greet customers upon arrival and provided attentive service and proactively assessed guest needs.
- Assist wait staff with timely food and drink delivery and guest requests
- Collaborate with other dining room and bar staff to facilitate efficient service.
- Arrange tables and chairs for special occasions and events.
- Develop excellent relationships with managers and fellow team members to support team success and positive work environment.
- Work extra shifts/extra hours as needed.
Front Desk Associate
LA Fitness
Seattle, WA
03.2023 - 05.2024
- Ensure a personable, friendly experience for guests arriving at the gym.
- Monitor and maintain office supplies and equipment inventory.
- Maintain clean front desk, gym and equipment.
- Cultivate relationships with gym members and provide a hospitable environment.
- Update or monitor daily opening or closing checklist.
- Check in packages/deliveries daily.
- Answered customer calls promptly and appropriately handled their questions/concerns.
Sales Associate
Nordstrom
Seattle, WA
04.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provide positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products, checked store system for merchandise at other locations or website.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock, restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges, and refunds in accordance within store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Coach and Front Desk Attendant
Arena Sports
Seattle, WA
10.2018 - 09.2022
- Collaborated with other coaches to create and execute game plans.
- Utilized positive communication to encourage team and promote integrity and respect.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Taught players how to run specific game plays in order to build cohesive, structured teams.
- Facilitated group coaching sessions and provided individual coaching support.
- Maintained equipment, facilities, and inventory.
- Membership renewals - calls to members to renew memberships and enter new memberships.
Busser
Blue Star Cafe & Pub
Seattle, WA
07.2018 - 08.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests an clear tables for future patrons.
- Helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables, worked extra hours/shifts to alleviate high volume times.
- Collected trash, wiped up spills, and remove trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Education
High School Diploma -
Roosevelt High School
Seattle, WA06-2021
Some College (No Degree) - Liberal Arts And General Studies
Seattle Central Community College
Seattle, WASkills
- Customer Service
- Guest Relations
- Customer service excellence
- Teamwork and Collaboration
- Restaurant industry expertise
- Strong client relations
- Food Safety
- Time management abilities
- Event Coordination
- Training and coaching
- Safe Food Handling
- Wait Staff Support
Affiliations
- Volunteer for Seattle Children's and St. Jude Children's Research Hospital
Certification
- Bartending Certificate
- Food Handlers Permit
References
References available upon request.
Timeline
Golf Services/Busser
Top Golf
08.2023 - Current
Front Desk Associate
LA Fitness
03.2023 - 05.2024
Sales Associate
Nordstrom
04.2022 - 02.2023
Coach and Front Desk Attendant
Arena Sports
10.2018 - 09.2022
Busser
Blue Star Cafe & Pub
07.2018 - 08.2019
High School Diploma -
Roosevelt High School
Some College (No Degree) - Liberal Arts And General Studies
Seattle Central Community College