Emily Clark
Seattle,WA
Summary
Customer-focused professional with extensive experience in guest relations and event coordination at Topgolf. Demonstrated success in enhancing customer satisfaction through effective communication and problem-solving. Skilled in managing reservations and creating a welcoming environment, ensuring seamless operations and memorable guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Associate
LA Fitness
West Seattle, USA
03.2022 - Current
- Ensure a personable, friendly experience for guests arriving to the gym
- Monitor and maintain office supplies and equipment inventory
- Maintain clean front desk, gym, and equipment
- Cultivate relationships with gym members and provide a hospitable environment
- Update monitor daily opening or closing checklists
- Check in packages, daily deliveries
Front Desk Agent, Caddy and Server
Topgolf
Renton, WA
07.2023 - 07.2025
- Managed efficient check-in and check-out processes for guests.
- Greeted guests, providing information on services and events.
- Coordinated reservations and event bookings for individuals and groups.
- Handled inquiries and resolved complaints promptly and professionally.
- Maintained cleanliness and organization of front desk area at all times.
- Collaborated with team members during peak hours to facilitate operations.
- Processed orders accurately using restaurant software, ensuring timely service.
- Communicated effectively with kitchen staff regarding customer allergies and requests.
Sales Associate
Nordstrom
04.2021 - 02.2022
- Engaged with customers to effectively build rapport and lasting relationships
- Increased sales by offering advice on purchases and promoting products
- Processed product returns
- Answered questions regarding sizing and styles
- Provided first impressions to welcome existing, new, and potential customers
- Prepared Merchandise for sales floor by pricing and tagging
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other store locations or on website
Coach and Front Desk Attendant
Arena Sports
10.2020 - 03.2021
- Greeted guests at the front desk and managed check-in process
- Answered multi-line phone system to respond to inquiries
- Membership renewals, calls to families to renew membership
- Process new members
- Developed game plans and introduced games drills to help students better develop skills levels
- Maintained equipment, facilities, and inventory to avoid accidents, mishaps, and/or damage
Busser and Expo
Blue Star Cafe
07.2019 - 08.2020
- Transported dirty utensils, dishes, and trays to kitchen for washing
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas
- Helped as expo to prep condiments, butter, salt, pepper, toast, etc.
- Pitched in extra hours and helped staff during unexpected times of high volume of customers
- Worked quickly, communicated with staff to identify better ways of completing tasks to improve productivity and keep tables ready for new guests
Education
High School Diploma - General Studies
Barter High School
Seattle, WA05.2019
Skills
- Customer service and sales
- Time management
- Food service and handling
- Reservation and inventory management
- Cash handling and POS systems
- Effective communication
- Attention to detail
- Guest relations and front desk management
- Hospitality services and event coordination
- Administrative skills
Certification
Bartending Certificate
MAST & Class 13 Permit - Expires 10/1/2029
Food Handlers Permit
Timeline
Front Desk Agent, Caddy and Server
Topgolf
07.2023 - 07.2025
Front Desk Associate
LA Fitness
03.2022 - Current
Sales Associate
Nordstrom
04.2021 - 02.2022
Coach and Front Desk Attendant
Arena Sports
10.2020 - 03.2021
Busser and Expo
Blue Star Cafe
07.2019 - 08.2020
High School Diploma - General Studies
Barter High School
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