Emily Clay
Summary
Results-driven Senior Human Resources Manager with a proven track record of providing strategic support to employees and managers. Adept in fostering a positive workplace culture, driving organizational development significantly elevating employee satisfaction and retention. Skilled in critical thinking and problem solving to address complex workforce challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Human Resources Manager
The Boeing Company
12.2022 - Current
- Led a team of 20+ to educate and align on strategy through HR Transformation.
- Sustained the Employee Data Governance (EDG) teams global operating model in Poland.
- Maximized KPIs through daily oversight of activities, providing consultation and additional training opportunities to improve response time, SLA execution and customer satisfaction.
- Led the HR Transition to an external partner (TCS) for the EDG team using TCS methodologies.
- Continuously evaluated team structure to optimize the user experience, expanding upon team cross training to develop and retain talent.
- Engage HR and functional leadership to streamline processes and drive measurable results while fostering strong and collaborative partnerships.
Service Delivery Excellence - HR Manager
The Boeing Company
11.2019 - 12.2022
- In my Service Delivery Excellence role, I identified opportunities to streamline processes and improve operations for the Culture & Development (C&D) ER/LR team.
- Organized and led C&D leadership meetings to promote Service Delivery excellence and collaboration.
- In my Interim HR Manager role, I led the integration HUB for successful testing of various scenarios across our function within Workday.
- Led the transaction catch-up (TCU) project and team (30+) to manually enter data into Workday before the go-live of technology.
- In my formal HR Manager role, I identified and led a Workday Hypercare team to support employee inquiries, troubleshooting, and system maintenance.
- Executed the EDG teams global operating model in Poland to eliminate U.S contract labor needs.
Human Resources Generalist
The Boeing Company
08.2017 - 11.2019
- Developed and drove talent plans for the BGS Training and Professional Services (T&PS) team.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Presented human resource metrics using reporting dashboards and HR databases.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Design and implemented comprehensive organizational plans, policies and procedures while providing strategic guidance in developing business strategies, goals, and objectives.
Employee Data Management Specialist
The Boeing Company
04.2016 - 08.2017
- Assessed and resolved customer service problems and executed solutions.
- Followed established auditing processes to meet internal and regulatory requirements.
- Updated business processes documentation to drive accuracy, relevance and consistency.
HR Services Coordinator
The Boeing Company
05.2012 - 04.2016
- Entered data, generated reports, and produced materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
MBA -
University of Missouri St. Louis
St Louis, MO05-2018
Skills
- Onboarding and orientation
- Leadership coaching
- Succession planning
- Diversity and inclusion
- Retention strategies
- Building morale
- HRIS proficiency
- Organizational development
- Internal communications
- HRIS management
Certification
- SHRM-SCP - SHRM Senior Certified Professional
Timeline
Senior Human Resources Manager
The Boeing Company
12.2022 - Current
Service Delivery Excellence - HR Manager
The Boeing Company
11.2019 - 12.2022
Human Resources Generalist
The Boeing Company
08.2017 - 11.2019
Employee Data Management Specialist
The Boeing Company
04.2016 - 08.2017
HR Services Coordinator
The Boeing Company
05.2012 - 04.2016
MBA -
University of Missouri St. Louis
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