Emily Coffland
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Chilis's Bar And Grill
03.2021 - 06.2021
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Took initial drink orders and relayed information to wait or bar staff.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate Specialist
Carters Oshkosh
06.2021 - 05.2022
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Cultivated lasting rapport with repeat customers by remembering their preferences and anticipating their needs during visits.
- Used in-store system to locate inventory and place special orders for customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Greeted customers and helped with product questions, selections, and purchases.
Customer Service Leader
Carters Oshkosh
05.2021 - 11.2023
- Implemented quality assurance measures to monitor performance, identify areas for improvement, and maintain the highest standards of customer service excellence.
- Trained new personnel regarding company operations, policies and services.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Attracted potential customers by answering [Product or Service] questions and suggesting information about other products and services.
Key Holder
Shoe Department Encore
12.2022 - 06.2023
- Streamlined opening and closing procedures as integral member of store staff.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed store personnel by delegating tasks and supervising daily operations.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Cafe Associate
Sam's Club
08.2023 - Current
- Maintained clean and attractive product displays to entice customer purchases.
- Kept salad and pizza case stocked with fresh selections and arranged to entice orders.
- Prepared salads, pretzels and pizza for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Pottsgrove Senior High School
Pottstown, PA06.2023
Skills
- Attention to Detail
- Menu Memorization
- Sanitation Standards
- Sales and Promotions
- Customer Service
- Food and beverage preparation
- Cleanliness
- Daily Food Preparation
- Cleaning
- Cash Drawer Operations
- Cash Drawer Management
Timeline
Cafe Associate
Sam's Club
08.2023 - Current
Key Holder
Shoe Department Encore
12.2022 - 06.2023
Sales Associate Specialist
Carters Oshkosh
06.2021 - 05.2022
Customer Service Leader
Carters Oshkosh
05.2021 - 11.2023
Restaurant Hostess
Chilis's Bar And Grill
03.2021 - 06.2021
High School Diploma -
Pottsgrove Senior High School
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