Emily Cole
Endicott
Summary
Detail-oriented leader focused on customer service excellence and team collaboration. Experience in enhancing operational processes and training new staff to ensure adherence to quality standards.
Overview
2
2
years of professional experience
Work History
Team Leader
Panera Bread
Johnson City, NY
03.2025 - Current
- Led team in daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained new employees on operational procedures and customer engagement techniques.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Implemented scheduling strategies to enhance staff efficiency during peak hours.
Housekeeper
Brookdale Castle Gardens
Vestal, NY
08.2024 - 01.2026
- Conducted thorough cleaning of resident rooms and common areas, ensuring high standards of cleanliness.
- Maintained inventory of cleaning supplies, efficiently restocking as necessary to optimize workflow.
- Monitored and reported any safety hazards or maintenance issues promptly to ensure resident safety.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Developed personalized cleaning plans for residents with specific needs, enhancing their living environment.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Collaborated with maintenance staff to address repair needs, contributing to overall resident satisfaction.
Education
High School Diploma -
Binghamton High School
Binghamton, NYSkills
- Staff training
- Team motivation
- Problem-solving
- Work Planning and Prioritization
- Operational efficiency
- Employee engagement
- Onboarding new hires
Timeline
Team Leader
Panera Bread
03.2025 - Current
Housekeeper
Brookdale Castle Gardens
08.2024 - 01.2026
High School Diploma -
Binghamton High School