Emily Collins
Whitesburg,KY
Summary
Dependable and motivated professional with several years of leadership, customer service, and team training experience. Skilled at building positive relationships, mentoring others, communicating effectively, and staying organized in fast-paced environments. Experienced working with teenagers and adults from diverse backgrounds while providing guidance, encouragement, and support. Eager to contribute patience, reliability, and a strong work ethic as a Teaching Assistant while helping students succeed in a positive learning environment.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Shift Lead
Taco Bell
Whitesburg, KY
05.2024 - Current
- Supervise daily operations while leading and supporting team members in a fast-paced environment.
- Train and mentor new employees, helping them develop job skills and confidence.
- Communicate clearly with staff and customers to resolve questions and maintain a positive atmosphere.
- Build teamwork through encouragement, cooperation, and respectful communication.
- Complete scheduling, reports, and other computer-based administrative tasks accurately.
- Balance multiple responsibilities while maintaining attention to detail and professionalism
- Recognized for reliability, leadership, and dedication
Shift Lead
Taco Bell
Whitesburg, KY
01.2023 - 01.2024
- Supervise daily operations while leading and supporting team members in a fast-paced environment.
- Train and mentor new employees, helping them develop job skills and confidence.
- Communicate clearly with staff and customers to resolve questions and maintain a positive atmosphere.
- Build teamwork through encouragement, cooperation, and respectful communication.
- Complete scheduling, reports, and other computer-based administrative tasks accurately.
- Balance multiple responsibilities while maintaining attention to detail and professionalism
- Recognized for reliability, leadership, and dedication by being invited to return to the company after leaving for personal reasons.
Crew Member/Shift Leader
Taco Bell
Whitesburg, KY
08.2017 - 11.2022
- Worked in a fast-paced environment.
- Prepared food items according to company quality standards.
- Provided excellent customer service during peak hours.
- Maintained cleanliness in dining and food preparation areas.
- Collaborated with team members to ensure smooth operations.
- Handled cash transactions accurately at the register.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Letcher County Central High School
Whitesburg, KY 08.2011 - 06.2015
Associate Degree -
Southeast Kentucky Community & Technical College
Whitesburg, KYSkills
- Leadership and Team Building
- Staff Training and Mentoring
- Communication and Interpersonal Skills
- Customer Service
- Working with People of all Ages
- Computer and Administrative Skills
- Organization and Time Management
- Problem Solving
- Dependability and Professionalism
- Team Collaboration
- Adaptability and Quick Learning
Timeline
Shift Lead
Taco Bell
05.2024 - Current
Shift Lead
Taco Bell
01.2023 - 01.2024
Crew Member/Shift Leader
Taco Bell
08.2017 - 11.2022
High School Diploma -
Letcher County Central High School
08.2011 - 06.2015
Associate Degree -
Southeast Kentucky Community & Technical College