Emily Contreras
Summary
Hospitality leadership professional with experience in restaurant operations, team supervision, training, and customer service across fast-casual and full-service dining environments. Skilled in staff development, operational efficiency, and delivering high-quality guest experiences in fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jason's Deli
Sugar Land
06.2025 - Current
- Supervised and developed team of 20+ employees in high-volume fast-casual dining operations, enhancing team capabilities and service delivery
- Managed hiring, onboarding, scheduling, and performance management to ensure operational efficiency and uphold service quality standards
- Monitored food, labor, and operational costs to support budget compliance and financial performance
- Maintain compliance with health, safety, sanitation, and company standards
Hostess / To-Go Server / Trainer
Pappasito's Cantina
Houston
04.2023 - 04.2025
- Trained new team members on customer service standards and operational procedures, ensuring consistent service quality
- Contributed to 30% sales increase through effective product and seasonal promotion pitches
- Cross-trained in front-of-house and to-go operations, enhancing service flexibility and staffing coverage
Intern
Hilton - University of Houston
Houston
10.2022 - 01.2023
- Managed guest inquiries and resolved issues promptly.
- Shadowed department leaders and upper management, observing hotel operations and service standards to understand effective leadership practices
- Rotated through operational areas within housekeeping department, gaining hands-on experience in hospitality management functions
Assistant General Manager, Shift Supervisor, Team Member
Burger King
Brookshire & Katy
07.2020 - 08.2022
- Supported daily restaurant operations, staffing, training, and inventory management
- Reduced costs through strategic budgeting
Catering Team Leader
Belly Wish
Pattison
04.2018 - 06.2020
- Assisted with wedding and special-event operations, guest service, and event setup
- Trained staff on food safety and best serving practices.
Education
Bachelor of Science - Global Hospitality Leadership
University of Houston, Conrad N. Hilton College of Hospitality Leadership
Houston, TX05-2025
Associate of Arts -
Lone Star College-Tomball
Tomball, TX05-2022
Skills
- Customer service
- Team leadership
- Staff training and development
- Inventory management
- Time management
- Conflict resolution
Leadership And Affiliations
- Business Student Union (BSU), Houston, TX, Vice President/ Recruiter/ Member, 02/23, 05/25, Established new recruiting, training, and performance evaluation practices/methods, Increased organization engagement by 63.6% through advertising & recruitment, Hosted bi-monthly meetings and regular performance evaluations
- Undergraduate Real Estate Scholars (URES), Houston, TX, Student Member, 08/24, 02/25, Learned the fundamentals of commercial real estate & property management, Participated in company speaker events & workshops
- Future Farmers of America (FFA), Brookshire, TX, Chapter Parliamentarian, Student Member, 08/18, 05/22, Competed in multiple teams at the state level, Competed in chapter & country fairs, Influenced the Royal FFA chapter & followed their leadership
Certification
ServSafe Food Protection Manager
Languages
- English
- Spanish
Timeline
Assistant Manager
Jason's Deli
06.2025 - Current
Hostess / To-Go Server / Trainer
Pappasito's Cantina
04.2023 - 04.2025
Intern
Hilton - University of Houston
10.2022 - 01.2023
Assistant General Manager, Shift Supervisor, Team Member
Burger King
07.2020 - 08.2022
Catering Team Leader
Belly Wish
04.2018 - 06.2020
Bachelor of Science - Global Hospitality Leadership
University of Houston, Conrad N. Hilton College of Hospitality Leadership
Associate of Arts -
Lone Star College-Tomball