Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Copeland

Saint Petersburg,FL

Summary

Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Overview

4
4
years of professional experience

Work History

Hostess

Freddie's Beach Bar & Rstrnt
Rehoboth Beach, DE
06.2024 - Current
  • Answered phones promptly to record and confirm reservations
  • Communicated with servers about new tables, changes in food availability and customer comments
  • Managed money and cover fees during drag shows.
  • Greeted customers, answered questions and recommended specials to increase profits.

Sales Associate

Kilwins
Rehoboth Beach, DE
06.2022 - 08.2024
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Greeted customers and provided exceptional customer service.
  • Bagged or packaged purchases and wrapped gifts.

Sales Associate

Giordano's
Kennett Square, PA
01.2021 - 04.2023
  • Communicated effectively between the kitchen staff and customers regarding order status.
  • Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
  • Packaged and bagged cooked food and prepared items.
  • Responded promptly to customer inquiries via phone, in a courteous manner.
  • Answered phones to take orders.

Education

Animal Studies & Biology

Eckerd College
St. Petersburg, FL
05-2027

High School Diploma -

Ursuline Academy
Wilmington, DE
05-2023

Skills

  • Guest relations
  • Special requests handling
  • Phone etiquette
  • Cleanliness maintenance
  • Customer service
  • Patience and empathy

Languages

Spanish
Limited

Timeline

Hostess

Freddie's Beach Bar & Rstrnt
06.2024 - Current

Sales Associate

Kilwins
06.2022 - 08.2024

Sales Associate

Giordano's
01.2021 - 04.2023

Animal Studies & Biology

Eckerd College

High School Diploma -

Ursuline Academy
Emily Copeland