Emily Cordero
DCC (Direct Connect Connection)
Midway City,CA
1
Certification
5
years of professional experience
Strong communication and conflict resolution skills. Committed to professional customer service hardworking and reliable employee. Organized, proactive, and punctual, works well within team setting.
Work History
Call Center Representative
7 Months- Managed high-volume inbound calls to resolve customer inquiries and issues efficiently.
- Utilized CRM system to track interactions, ensuring accurate record-keeping and follow-up.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier/Sales Associate
2 Years 4 Months- Operated cash register & processed customer transactions efficiently.
- Supported promotional campaigns by setting up displays according to guidelines.
- Answered customer questions and provided store information.
- Delivered high level of customer service, active listening & engagement skills.
- Conducted training sessions for new team members on register operation and customer service protocols.
Sales Associates
1 Year 5 Months- Answered incoming calls, providing detailed information on store offerings and services.
- Utilized technology resources to help customers locate and select products efficiently.
- Proactively reached out to customers, fostering engagement through effective communication.
Education
Associate of Arts - Criminal Justice
Certificate - 911 Dispatcher
Skills
Reports and documents
Fast typing speed
Conflict resolution
Communication skills
Multitasking and organization
Team collaboration
Emergency response
Certification
Typing Certificate- 75 WPM - 97 Accuracy
Languages
Spanish
Professional
Education and Training
other,other
Timeline
Call Center Representative
DCC (Direct Connect Connection)
01.2026 - CurrentRead More
Cashier/Sales Associate
Disneyland Resort
04.2023 - 08.2025Read More
Sales Associates
Nordstrom
05.2021 - 10.2022Read More
Golden West College
Certificate from 911 Dispatcher
Read More
Golden West College
Associate of Arts from Criminal Justice
Read More