Emily Cordova
Hopkins,MN
Summary
Proactive professional with extensive experience in office administration and customer service. Skilled in clear communication and adaptable to dynamic environments, consistently achieving operational goals and fostering team collaboration.
Overview
10
10
years of professional experience
Work History
Office Manager
Puttshack- Minneapolis
Minneapolis, MN
09.2024 - 04.2026
- Implemented office supply inventory management system, reducing costs through effective procurement practices.
- Coordinated daily office operations to ensure efficiency and productivity across all departments.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed payroll function ensuring accurate and timely payments to all employees.
- Facilitated onboarding and orientation of new employees, conducted training sessions to promote smooth transitions.
Program Specialist
Big Brothers Big Sisters of Colorado
Denver, CO
07.2023 - 07.2024
- Developed and implemented program strategies to enhance youth mentoring initiatives.
- Coordinated volunteer recruitment efforts, increasing participation rates through targeted outreach campaigns.
- Organized community events for matches and coordinated the planning, scheduling, and execution of events.
- Provided ongoing support to mentors and mentees, enhancing engagement through regular check-ins and feedback mechanisms.
Lead Case Manager
Acuity Services
05.2020 - 07.2023
- Worked effectively in fast-paced environments while being mindful of appointments and deadlines.
- Coordinated communication between medical staff and patients to streamline information flow.
- Facilitated timely communication between parties by distributing legal notices, subpoenas, and other pertinent documentation as required.
- Assisted physicians with obtaining records, organizing records, scheduling appointments, maintaining deadlines and enhancing workflow efficiency.
Front Desk Lead
Carlson Tillisch Eye Clinic
Mankato, MN
08.2018 - 06.2019
- Oversaw front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Trained and mentored staff on customer service best practices and clinic protocols.
- Implemented process improvements to enhance patient flow and reduce wait times.
- Managed inventory of office supplies and medical materials, optimizing resource allocation.
- Collaborated with healthcare providers to streamline communication and improve patient experience.
Store Manager
Shoe Department Encore
Mankato, MN
07.2016 - 07.2018
- Led daily store operations, ensuring optimal inventory management and customer service standards.
- Trained and mentored staff, fostering a collaborative team environment to enhance performance.
- Implemented sales strategies, increasing foot traffic and enhancing overall store profitability.
- Developed employee schedules, optimizing labor costs while maintaining service levels during peak hours.
Education
Bachelor of Science - Psychology, Gender Women's Studies
Mankato State University
Mankato, MN 05-2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
Timeline
Office Manager
Puttshack- Minneapolis
09.2024 - 04.2026
Program Specialist
Big Brothers Big Sisters of Colorado
07.2023 - 07.2024
Lead Case Manager
Acuity Services
05.2020 - 07.2023
Front Desk Lead
Carlson Tillisch Eye Clinic
08.2018 - 06.2019
Store Manager
Shoe Department Encore
07.2016 - 07.2018
Bachelor of Science - Psychology, Gender Women's Studies
Mankato State University