Emily Corsi
Madison
Summary
Results-driven associate with experience in optimizing workflows and enhancing customer engagement. Skilled in time management and relationship building, contributing to improved guest experiences and effective team collaboration.
Overview
3
3
years of professional experience
Work History
Associate
Marcus Theatres
10.2023 - Current
- Streamlined operational processes to enhance customer service and satisfaction.
- Collaborated with team members to maintain cleanliness and safety standards throughout the theatre.
- Assisted in training new employees on ticketing systems and customer interaction protocols.
- Monitored inventory levels, ensuring timely restocking of concessions and supplies.
- Implemented efficient workflow practices that reduced wait times during peak hours.
- Resolved customer inquiries and complaints effectively, improving overall guest experience.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Communications Intern
Madison Public Schools
06.2025 - 08.2025
- Developed and managed social media content for school events and announcements.
- Assisted in creating newsletters to communicate updates to parents and staff.
- Coordinated logistics for community outreach programs, enhancing school visibility.
- Conducted research on effective communication strategies for diverse audiences.
- Helped with photo and video production and performed visual and sound editing tasks.
- Prepared social media posts and videos with eye for viral content strategies.
- Edited written materials for consistency, clarity, grammar, and punctuation while adhering to company style guidelines.
Education
High School Diploma -
Malcolm Shabazz City High School
Madison, WI06-2026
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Product knowledge
- Inventory management
- Sales techniques
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Avid Reader
- Enjoy participating in photography for overall physical and mental well-being
- I have a passion for photography and editing photos
- I love working with leather to create small to medium sized projects (hats, gloves, ect)
Timeline
Communications Intern
Madison Public Schools
06.2025 - 08.2025
Associate
Marcus Theatres
10.2023 - Current
High School Diploma -
Malcolm Shabazz City High School