Emily Cortez
Donna
Overview
3
3
years of professional experience
Work History
Store Manager
Pronto
02.2024 - Current
- Led and motivated team to achieve sales goals and provide exceptional customer service, conducted regular performance evaluations and provided coaching to improve employee productivity
- collaborated with regional managers to develop and execute store-specific marketing strategies
- responded to customer inquiries and problems to promote great service, analyzed customer needs and provided best options, achieved monthly goals and sales
- Managed inventory control, cash control, and store opening and closing procedures.
PANDORA
SEASONAL SALES ASSOCIATE
12.2023 - 01.2024
- Increased sales through effective cross-selling and upselling of Pandora products and services.
- Built strong relationships with customers, fostering brand loyalty and repeat business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Agent
Pronto
12.2022 - 01.2024
- Provided exceptional customer service by addressing inquiries and assisting with purchases
- achieved consistently high sales targets by building and nurturing client relationships
- demonstrated strong communication skills to effectively negotiate and close deals
- collaborated with marketing team to develop strategic sales campaigns and drive revenue
- Developed strong relationships with clients through excellent customer service and regular followups.
Retail Sales Associate
Kipling
05.2021 - 12.2022
- Helped customers find specific products they are looking for
- maintain a clean environment
- used technology resources to assist customers in what they can find online for more options
- worked with fellow sales team members to achieve group targets
- provided exceptional customer service by addressing inquiries and assisting with purchases
Education
High School Diploma -
Donna North High School
Donna, TX06.2021
Skills
- Closing sales
- Client relationship
- Communication
- Customer service
- Product knowledge
- Cash register operation
Additional Information
- Helped customers find specific products they are looking for
- Maintained a clean environment
- Used technology resources to assist customers in what they can find online for more options
- Worked with fellow sales team members to achieve group targets
- Provided exceptional customer service by addressing inquiries and assisting with purchases
- Achieved consistently high sales targets by building and nurturing client relationships
- Demonstrated strong communication skills to effectively negotiate and close deals
- Collaborated with marketing team to develop strategic sales campaigns and drive revenue
- Led and motivated team to achieve sales goals and provide exceptional customer service
- Conducted regular performance evaluations and provided coaching to improve employee productivity
- Collaborated with regional managers to develop and execute store-specific marketing strategies
- Responded to customer inquiries and problems to promote great service
- Analyzed customer needs and provided best options
- Achieved monthly goals and sales
Timeline
Store Manager
Pronto
02.2024 - Current
PANDORA
SEASONAL SALES ASSOCIATE
12.2023 - 01.2024
Sales Agent
Pronto
12.2022 - 01.2024
Retail Sales Associate
Kipling
05.2021 - 12.2022
High School Diploma -
Donna North High School
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