Emily Couchman
Hilmar,CA
Summary
I am an organized, independent worker with strong time management skills. I am detail-oriented and able to learn new tasks quickly and effectively. I am a team player, I am positive, and I have an easy-going attitude. I am very eager to learn and can work in a fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Catering Server
Greens On Tenth
Modesto
03.2024 - Current
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Transported prepared foods from kitchen to serving areas using carts or dollies.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
- Followed proper sanitation procedures when handling food items.
- Provided excellent customer service throughout the duration of an event.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Worked multi-course dinners with pre-plated foods.
Server
Texas Roadhouse
Turlock, CA
11.2022 - 03.2024
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Barista
Starbucks
Turlock, CA
07.2022 - 12.2022
- Prepared more than 70 drinks per shift with high accuracy and consistently strong customer satisfaction
- Weighed, ground and packed coffee per customer orders,
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties
- Received and accurately processed customer payments
- Ordered, received and stocked supplies and retail products
- Developed creative and appealing latte art techniques and instructed coworkers in method
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Greeted guests with a pleasant smile and superior customer service
Server
CommonWealth
Turlock, CA
02.2022 - 08.2022
- Advertised, marketed and recommended menu options to guests to increase guest satisfaction
- Communicated product knowledge to facilitate guest decision making
- Maintained all sanitation procedures and food safety guidelines
- Demonstrated flexibility regarding work assignments and work schedule
- Promptly served all food courses and alcoholic beverages to guests
- Answered questions about menu selections and made recommendations when requested
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
Education
Diploma -
Turlock High School
Associate of Arts - Business Management
Modesto Junior College
Modesto, CA 01.2023 - Current
Skills
- Highly responsible and reliable
- Works well under pressure
- Exceptional interpersonal skills
- Extensive hospitality background
- Upbeat, outgoing and positive
- Organized, motivated, and detail oriented
Certification
- Food Handlers Card
- Responsible Alcohol Serving Certification
Timeline
Catering Server
Greens On Tenth
03.2024 - Current
Associate of Arts - Business Management
Modesto Junior College
01.2023 - Current
Server
Texas Roadhouse
11.2022 - 03.2024
Barista
Starbucks
07.2022 - 12.2022
Server
CommonWealth
02.2022 - 08.2022
Diploma -
Turlock High School
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