Emily Courson
Columbia,SC
Summary
Oriented toward service-centered work. Comfortable with and excited by challenges. Good relationship with fellow employees, but focus remains upon the job itself. Good communication and problem-solving skills, with experience in training new employees and volunteers.
Overview
7
7
years of professional experience
Work History
Hospitality Specialist
Lennelle, LLC, DBA: Chick-fil-A
Columbia , SC
08.2020 - Current
- Resolved customer complaints, ensuring a positive experience.
- Developed strategies to promote hospitality services offered by the company.
- Mentored junior team members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Book Shelver
Sumter County Library
Sumter , SC
05.2017 - 07.2020
- Managed circulation desk, addressing patron inquiries and concerns.
- Restocked returned items to correct shelf or storage locations.
- Handled in-person and telephone requests for information and materials.
- Aided preparation of book displays and other promotional material for library events.
Education
Bachelor of Arts - Psychology
Columbia International University
Columbia, SC04-2022
Associate of Arts -
University of South Carolina - Sumter
Sumter, SC05-2020
Master of Arts - Clinical Counseling
Columbia International University
Columbia, SCSkills
- Issue Resolution
- Customer Service
- Creativity and Innovation
- Staff Training and Development
- Adaptability and Dependability
- Guest Relations
Timeline
Hospitality Specialist
Lennelle, LLC, DBA: Chick-fil-A
08.2020 - Current
Book Shelver
Sumter County Library
05.2017 - 07.2020
Bachelor of Arts - Psychology
Columbia International University
Associate of Arts -
University of South Carolina - Sumter
Master of Arts - Clinical Counseling
Columbia International University
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