Emily Courville
Lafayette,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Product Manager
Nixie, Inc.
02.2024 - Current
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Maintained positive client/vendor relations to build strong partnerships.
- Communicated with clients to better understand business needs and current market landscape.
Operations Support Agent II
ASAP, Inc.
06.2020 - 04.2024
- Communicate with restaurants, drivers, and customers
- Provide customer service via telephone and chat support
- Provide internal account management and technical support
- Provide support for diners, restaurants, and drivers via chat support or telephone
- Convert customers into ASAP advocates
- De-escalate problematic customer concerns, maintaining a calm and friendly demeanor
- Document conversations with customers to track order issues, fraud claims and solutions
- Field customer complaints and guide peers to quick solutions
- Conduct reviews of flagged transactions and reports that showed potential suspicious activity.
Sales Associate/Key Holder Holder
Blu Spero Boutique
11.2017 - 04.2019
- Perform store opening and closing tasks to comply with store operations guidelines
- Maintain updated brand and product knowledge to deliver optimum customer shopping experience
- Operate a cash register
- Maintain store and maintained appearance
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Education
No Degree -
Jennings High School
Jennings, LA05-2016
Skills
- Multitasking and Prioritization
- Collaborative Team Player
- Verbal and Written Communication
- Problem Solving
- Conflict Resolution
- Project Planning
- Remote Work
Timeline
Product Manager
Nixie, Inc.
02.2024 - Current
Operations Support Agent II
ASAP, Inc.
06.2020 - 04.2024
Sales Associate/Key Holder Holder
Blu Spero Boutique
11.2017 - 04.2019
No Degree -
Jennings High School
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