Emily Cox
Allegan,MI
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
2
2
years of professional experience
Work History
Front Desk Manager
Comfort Inn by Choice Hotels
Plainwell, MI
01.2024 - Current
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Developed systems for tracking customer preferences to improve customer satisfaction ratings.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
Front Desk Agent
Comfort Inn Hotel
Plainwell, MI
11.2022 - 01.2025
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
Education
High School Diploma -
Plainwell High School
Plainwell, MI05-2034
Skills
- Transportation information
- Documentation And Reporting
- Room assignments
- Hospitality services
- Customer Service
- Employee Training
- Guest amenities
- Daily Reporting
- Multi-Line Phone Systems
- Time Management
- Staff Management
Timeline
Front Desk Manager
Comfort Inn by Choice Hotels
01.2024 - Current
Front Desk Agent
Comfort Inn Hotel
11.2022 - 01.2025
High School Diploma -
Plainwell High School
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