Jessica Coin
Indianapolis,IN
Summary
Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.
Overview
10
10
years of professional experience
Work History
Front Desk Manager
Kung Llc
Plainfield, Indiana
12.2021 - 03.2022
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and lab data.
Cleaner
Coin Cleaning
Indianapolis, IN
03.2011 - 09.2020
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Education
No Degree - CNA
Central Nine Career Center
Indianapolis, INGED -
Indian Creek High School
Trafalgar, IN05.2005
Skills
- Registration processing
- Check-in and check-out procedures
- System updates
- Transportation information
- Inventory oversight
- Safety and security procedures
- Registration
- Team Building
- Guest services
- Time management
- Reception expertise
- Company policies and procedures
Timeline
Front Desk Manager
Kung Llc
12.2021 - 03.2022
Cleaner
Coin Cleaning
03.2011 - 09.2020
No Degree - CNA
Central Nine Career Center
GED -
Indian Creek High School