Deana Moscatello
Customer Service Representative
Morristown,NJ
Summary
Ambitious [Customer Service Rep] with [27+] years of experience and passion for local [Service] industry. Personable,Compassionate, experienced with conflict resolution and sensitive to others' needs. Personable professional in hospitality industry with more than 27+ years of experience working at high-end resorts. Successful career history providing exceptional service to visitors and clients.
Additional expertise includes time management, effective planning and computer literacy.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Front Desk Manager
Nitroflex Gym
Morristown, NJ
05.2017 - 01.2020
- Trained front office staff in fire, life and other emergency procedures.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared weekly employee work schedules for team members.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Licensed Cosmetologist
Cuts For You
Rockaway, NJ
06.2013 - 04.2017
- Maintained client treatment records and designed long-term care programs for return customers.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Recorded notes for future reference about customer preferences and services delivered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
- Styled hair for large events such as annual fashion shows and special hair expos.
Education
High School Diploma -
09.1989 - 06.1993
No Degree - Criminal Law
09.1996 - 03.1997
Emergency Medical Technician Certification - Emergency Care Attendance
02.1994 - 09.1994
Skills
Registration processing
VIP guest relations
Check-in and check-out procedures
Social perceptiveness
Reception expertise
Oral and written communications
Time management
Registration
File management
Certification
New Jersey Licensed Cosmetologist
Timeline
Front Desk Manager - Nitroflex Gym
05.2017 - 01.2020
Licensed Cosmetologist - Cuts For You
06.2013 - 04.2017
Bergen Community College - No Degree, Criminal Law
09.1996 - 03.1997
Ramapo Police And Fire Academy - Emergency Medical Technician Certification, Emergency Care Attendance
02.1994 - 09.1994
Bergen Technical High School - High School Diploma,
09.1989 - 06.1993