Emily Crespo
Washington
Summary
Collaborative and inclusive team member with dedication to partnering with coworkers to promote engaged, empowering work culture. Seeking full-time position that offers professional challenges and growth.
Overview
3
3
years of professional experience
Work History
Marketing and Communications Retail Manager
Britches Great Outdoors
05.2021 - 05.2023
- Maintained clean, organized, welcoming environment from open to close.
- Relocated from Warrenton, VA to Washington, DC to set up second store location.
- Packaged and shipped online orders daily.
- Ensured quality control.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed, printed, and bound employee manuals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Worked closely with communications team in Virginia.
- Designed digital sketches for wall art and arranged floor and window displays.
- Designed and developed brand history website.
- Photographed, edited, and uploaded social media pictures to Dropbox account.
- Collaborated with Virginia Manager for mood boards and styled models for on-location photoshoots.
- Audited and tracked cashbox.
- Allocated security suggestions to owner from Wharf Security and Metropolitan Police Department.
- Tracked Police Reports, shoplifted products, and evidence for owner submission to insurance.
Assistant Manager
Loft Ann Taylor
07.2023 - Current
Education
Associate of Science - General Studies
Northern Virginia Community College
Annandale, VA05.2023
Skills
- Google Drive
- Shopify
- Customer Service
- Management
- Internal and External Communications
- Social Media Content Developer
- Collaboration
- Problem-Solving
- Protocol Development
- Product Record Organization
- Inventory Monitoring
- Research and Development
Timeline
Assistant Manager
Loft Ann Taylor
07.2023 - Current
Marketing and Communications Retail Manager
Britches Great Outdoors
05.2021 - 05.2023
Associate of Science - General Studies
Northern Virginia Community College
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