Emily Crouch

Pharmacy Technician

Publix Pharmacy

06.2021 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Collaborated with a number of healthcare professionals to ensure accurate and appropriate prescriptions for patients.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Streamlined prescription processing with accurate data entry and verification of patient information.
Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.