Emily Crow
Redkey,IN
Summary
Detail-oriented 911 Emergency Dispatcher with exceptional memory retention and prioritization skills. Proven ability to handle high-pressure situations while providing empathetic support to distressed callers. Ready to enhance emergency response coordination.
Experienced 911 Emergency Dispatcher skilled in managing multiple communication systems and ensuring timely dispatch of emergency units. Known for strong teamwork and collaboration, contributing to effective emergency response efforts and training new dispatchers in protocols and procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Delaware County Emergency Communications
Muncie, IN
03.2023 - Current
- Coordinated emergency response efforts by effectively communicating with first responders and callers.
- Operated multiple communication systems to relay critical information swiftly and accurately.
- Monitored radio channels to ensure timely dispatch of emergency units based on priority calls.
- Assisted in training new dispatchers on protocols, procedures, and technology used in operations.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Driver
Eaton Emts
Eaton, IN
06.2021 - 03.2023
- Operated various vehicles to transport goods efficiently and safely.
- Maintained accurate delivery logs and ensured timely reporting of vehicle status.
- Adhered to all safety regulations, minimizing risks during transportation operations.
- Conducted routine vehicle inspections and performed basic maintenance as needed.
- Assisted in training new drivers on company policies and best practices.
Education
High School Diploma -
Southside High School
Muncie, INSkills
- Patience and tolerance
- Memory retention
- Prioritization
- Typing speed
- Works Well Under Pressure
- Teamwork and collaboration
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- FSC - Fire Service Communications
- LEC - Law Enforcement Communications
- CPR Certification
- IDACS - Indiana Data & Communications Systems Certification
Timeline
911 Emergency Dispatcher
Delaware County Emergency Communications
03.2023 - Current
Driver
Eaton Emts
06.2021 - 03.2023
High School Diploma -
Southside High School