Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Sherry Larner

Dewitt,MI

Summary

Dynamic 911 Emergency Dispatcher with proven expertise in call management and critical thinking at Ingham County. Demonstrated exceptional situational awareness and problem-solving skills, ensuring rapid response to emergencies. Adept at multitasking under pressure, while maintaining data integrity and providing empathetic support to distressed callers. Committed to continuous professional development and team mentorship.

Overview

33
33
years of professional experience
1
1
Certification

Work History

911 Emergency Dispatcher

Ingham County
01.1999 - 01.2026
  • Answered emergency calls promptly, assessing situations to determine appropriate response protocols.
  • Operated communication systems to relay critical information to first responders efficiently.
  • Maintained accurate records of calls and dispatches, ensuring data integrity for emergency services.
  • Collaborated with team members to prioritize high-urgency incidents for swift action.
  • Adapted quickly to dynamic situations, demonstrating effective problem-solving under pressure.
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
  • Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Followed established protocols for professional handling of emergency situations.

Orthopedic Technician

St Lawrence Hospital
06.1993 - 01.1999
  • Administered patient care under emergency conditions, ensuring rapid response to critical situations.
  • Assisted orthopedic surgeons during procedures, ensuring sterile environments and proper instrumentation availability.
  • Collaborated with physicians and nursing staff to facilitate efficient treatment plans for patients.
  • Applied and removed orthopedic casts, splints, and braces while promoting patient comfort and safety.
  • Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
  • Monitored patient progress, documenting observations to support treatment plans and enhance clinical outcomes.
  • Maintained a safe environment for patients and staff by strictly adhering to infection control protocols during cast application and removal.
  • Streamlined inventory management processes for orthopedic supplies, improving overall clinic organization and efficiency.

Education

High School Diploma -

Holt Sr High School
Holt, MI
06-1990

Skills

  • Patience and tolerance
  • Memory retention
  • Situational awareness
  • Typing speed
  • Information gathering
  • Assertiveness
  • Geographical expertise
  • Problem-solving
  • Critical thinking
  • Works Well Under Pressure
  • Active listening
  • Stress tolerance
  • Data entry proficiency
  • Decision-making
  • Call management
  • Police and fire procedures
  • Verbal and written communication
  • Multitasking and prioritization

Certification

  • CTO - Communications Training Officer
  • EMD - Emergency Medical Dispatch

Timeline

911 Emergency Dispatcher

Ingham County
01.1999 - 01.2026

Orthopedic Technician

St Lawrence Hospital
06.1993 - 01.1999

High School Diploma -

Holt Sr High School

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Sherry Larner