Emily Crumbley
Brooklyn,NY
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities. Always looking to improve in the workplace and within a team.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Relationship Banker
TD Bank
Brooklyn, New York
08.2025 - Current
- Assist customers on identifying their financial needs and providing suitable solutions
- Educate clients on banking products and services for informed decision-making
- Processed transactions, including deposits and withdrawals, at the bank counter. such as deposits, withdrawals and payments. While assisting clients with credit card applications and personal loans
- Collaborated with departments to enhance customer satisfaction
Shift Manager
McDonald's
Brooklyn, New York
12.2019 - 01.2026
- Supervised daily operations to ensure efficient workflow and service quality
- Trained workers in food preparation, service, sanitation, and safety procedures to uphold standards
- Investigate and resolve complaints regarding food quality and customer accommodations
- Set realistic daily goals to meet store goal
- Manage inventory, schedules, and sales
Lead Associate of Operations
Chase Bank
Brooklyn, New York
10.2022 - 01.2024
- Delivered excellent customer service in high-volume, fast-paced banking environment, enhancing customer satisfaction
- Collaborated with branch manager to establish branch goals and enhance customer service strategies
- Supports branch manager with operations including loss control, compliance, and audit standards
- Directed clients to suitable bankers based on their financial needs.
Associate Banker
Chase Bank
Brooklyn, Ny
04.2021 - 10.2022
- Assisted clients with everyday transactions, including deposits, withdrawals, and payments, to facilitate banking activities
- Greeted and directed clients based on needs to ensure efficient service
- Managed and operated cash devices, including ATMs and cash vaults, to maintain secure cash flow
- Adhere to strict compliance standards for banking regulations
Education
High School Diploma -
Midwood High School
Brooklyn, NY06-2019
Skills
- Transaction processing
- Banking compliance
- Financial analysis
- Risk assessment
- Customer relationship development
- Financial product knowledge
- Multi-tasking expertise
- Time management
- Customer Service-oriented
Certification
- Food Handler/
Protection License
Timeline
Relationship Banker
TD Bank
08.2025 - Current
Lead Associate of Operations
Chase Bank
10.2022 - 01.2024
Associate Banker
Chase Bank
04.2021 - 10.2022
Shift Manager
McDonald's
12.2019 - 01.2026
High School Diploma -
Midwood High School